Ian O on 29 May, 2018 10:44 AM
Moneydance supports automatic downloads via Direct Connect. Unfortunately Citi do not support Direct Connect access on their commercial credit cards. Sorry I don't have better news. If they begin to support this connection method at any point, we'd be happy to establish a connection with them.
If you've previously connected within other personal finance software, your bank likely supports another connection method - Quicken Connect, Web Connect or Express Web Connect.
Moneydance only supports automatic downloads via Direct Connect - This is for your security, and you can read more about why we only support this connection type in our blog and also in this article.
By only using Direct Connect, we can guarantee that your username, password and financial data only ever exists with your bank or on your own personal computer, and at no point are your details stored on another server.
Without Direct Connect, you are still able to easily import your data into the program. The best way to get your files into Moneydance is to use a web browser to download them from your bank's web site.
You can download into QFX, OFX, OFC or QIF files (aka Quicken or MS Money files), any of which will import cleanly into Moneydance. You can find the steps for manually importing your data in this article.
You can also open your banks website directly from Moneydance by selecting Online --> Open Account Website, which makes the download process easier.