CAn't download from Citibank

paul's Avatar


25 May, 2018 04:55 PM

Not sure when this happened - I haven't opened MD in a few weeks, but now I can't download any transactions for any of my Citibank accounts. Chase accounts are working fine.

I am running 2017.7.1 (1671) on MacOS High Sierra 10.13.4 - all the latest builds I believe.

Error message is attached

  1. 1 Posted by TonyRI on 25 May, 2018 05:10 PM

    TonyRI's Avatar

    Hi Paul,

    IK is aware of the problem with Citi Cards. It is affecting other financial software as well:


    Tony (Not from Moneydance Support)

  2. 2 Posted by paul on 25 May, 2018 05:27 PM

    paul's Avatar


    Thanks, Paul

  3. 3 Posted by rsworden on 26 May, 2018 07:48 PM

    rsworden's Avatar

    I called Citi and they are aware of the problem. We, Quicken users, and others have reported it. No ETA.

  4. 4 Posted by TonyRI on 27 May, 2018 01:21 PM

    TonyRI's Avatar

    Looks like it's working again

  5. System closed this discussion on 26 Aug, 2018 01:30 PM.

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