support for userid and password

Charles Dial's Avatar

Charles Dial

28 Apr, 2018 06:27 PM

I have easily and successfully connected Moneydance using Direct Connect to several banks. I need help connecting to Key Bank, which is one of the biggest banks in the country. Key tells me they only support Direct Connect with Quicken and Quickbooks?!! The Moneydance setup sequence easily finds the checking account and UserID at Key Bank but will not accept my password. Key tells me that "Third party" is set up for my login. Key does support web connect, which works fine with Quicken and is apparently what I need to use here.

Key insists that only MD support can tell me how to get the Key server to accept my PW and connect using web connect. So how do I do it? I will be horrified if I cannot connect to one of the biggest banks in the country.

I do NOT want to download and import a .QIF file every day!

This issue is the same in both Windows 10 and Linux, as it should be.

  1. 1 Posted by Rob Bachellor on 28 Apr, 2018 09:19 PM

    Rob Bachellor's Avatar

    I'm having the same problem. When I try to use the same credentials as Quicken I get the following error:
    There was an error communicating with your financial institution. The details of this error are below.

    Bank Name: Key

    The error code reported by the server was: 2003

    ACCOUNT NOT FOUND

    If I try to log in with either my web online or the account number, I get invalid user/password error.

  2. 2 Posted by -Kevin N. on 28 Apr, 2018 09:39 PM

    -Kevin N.'s Avatar

    Hi All,

    Take a look at this post regarding Key Bank:
    http://help.infinitekind.com/discussions/financial-institution-dire...

    -Kevin N. (not a member of MD support)

  3. 3 Posted by Charles Dial on 28 Apr, 2018 10:31 PM

    Charles Dial's Avatar

    Thanks Kevin for taking the time to try to help me. The link you sent to me
    is for a more complex problem than I am having, which is simply what are
    the login credentials that will work. Interestingly, 7 years after the post
    you cite Key bank is still being non-conformist. I am not using this
    account for bill pay - I am just using it for the simplest checking account
    and nothing else.

    I recognize that building a product like MD or Quicken is a very messy
    programming job and I know from working in bank IT that banks are filled
    with the kind of people whom you would not want to let get within a country
    mile of nuclear weapons. Banking types are uniquely talented at making a
    mess out of technology, but Infinite Kind nevertheless ought to be able to
    figure out a way to allow a customer to log on to the bank's transaction
    server.

    I supplied some screen dumps with my post documenting what was happening,
    but IK has apparently stripped them from the post.

    Charles E. Dial
    Crafting software for half a century

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