Duplicate transactions after closing program

ken's Avatar

ken

13 Apr, 2018 05:48 PM

Every time I shut down MoneyDance and restart the program it downloads about 10 days of duplicate transactions from all online accounts.. I have tried deleting the accounts and re-establishing them with no change in behavior.

  1. Support Staff 1 Posted by Ian O on 14 Apr, 2018 12:00 PM

    Ian O's Avatar

    Hi Ken,

    Sorry to hear of the issue you have encountered while using Moneydance. Can you let me know how you are handling these transactions once they ave downloaded? Are you deleting the transactions? When Moneydance connects with your bank, it will download any and all available transactions. The only transactions not downloaded will be those Moneydance recognise as previously downloaded. If the transactions are deleted, they will be downloaded again.

    Do you have the option to merge these transactions? This will allow you to merge these with transactions that already exist in your data set. Combining these transactions should eliminate any duplication and stop Moneydance from downloading the transactions next time you connect.

    If this doesn't describe the issue you have encountered can you provide some more details? It may be useful to know what version of Moneydance you are using. You can check this detail within Moneydance by navigating to Help --> About Moneydance.

    Ian O
    Infinite Kind Support

  2. System closed this discussion on 14 Jul, 2018 12:10 PM.

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