TD Bank upgraded their online site and now I can no longer download transactions

amy's Avatar

amy

12 Feb, 2018 12:46 PM

I assumed this would happen, but am not sure how to resolve it. TD Bank just 'upgraded' their online banking experience. I can no longer download transactions. I receive this error:
A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:404 Not

I refreshed. Didn't fix it. I disabled and attempted to establish the connection again. Didn't fix it. I stood on my head and barked three times. Didn't fix it.

Anyone else having this issue or any insight into how I can fix it?

  1. 1 Posted by Nick on 12 Feb, 2018 01:02 PM

    Nick 's Avatar

    Canadian tire upgraded and i am getting this error Error reading file: java.io.IOException: Unexpected end of message while reading headers Java also recently updated.

  2. Support Staff 2 Posted by Ian O on 12 Feb, 2018 01:20 PM

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    Hi,

    Sorry to hear of the issue you have encountered while using Moneydance. I have checked our connection information for TD Bank and it appears there was a change require on our end, which I have now made. I have asked Moneydance's lead developer to push this change so the new connection information is available for use in Moneydance. This should take place in the next 24 hrs, but I'll also let you now when the new connection is available so we can test it out.

    Ian O
    Infinite Kind Support

  3. 3 Posted by Nick Brady on 12 Feb, 2018 02:21 PM

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    Thanks!

    Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

  4. 4 Posted by Wayne on 13 Feb, 2018 01:19 AM

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    Same problem. Following to get notified of when the update is pushed.

  5. 5 Posted by adrmannyc on 13 Feb, 2018 02:08 AM

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    Same problem here as well. Following for notification. Thanks for the quick update!

  6. 6 Posted by jnpdonovan on 13 Feb, 2018 01:04 PM

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    Same problem. Anxiously awaiting the fix.

  7. 7 Posted by doogald on 13 Feb, 2018 05:35 PM

    doogald's Avatar

    Same experience here. I figured it would get reported and Moneydance would be right on it. Thanks for reporting it, thanks to InfiniteKind for getting right on a fix.

  8. 8 Posted by mcclose on 13 Feb, 2018 07:00 PM

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    Similar problem with BMO. A file downloads but contains zero transactions despite new ones in the account. Tried several times over the past week.

  9. 9 Posted by doogald on 13 Feb, 2018 09:04 PM

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    Oh, by the way, it is fixed for me. I did "Set Up Online Banking" for my TD Bank account and clicked the "Refresh" button and now it is downloading just fine.

    Thanks again.

  10. 10 Posted by adrmannyc on 13 Feb, 2018 10:52 PM

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    Fixed here as well. Thanks!

  11. Support Staff 11 Posted by Ian O on 14 Feb, 2018 08:45 AM

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    Glad to hear the new connection information for TD Bankis working! I'll close this discussion for now, but don't hesitate to get back in touch if you have further questions or need any assistance.

    Ian O
    Infinite Kind Support

  12. Ian O closed this discussion on 14 Feb, 2018 08:45 AM.

  13. Nick Brady re-opened this discussion on 20 Feb, 2018 10:12 PM

  14. 12 Posted by Nick Brady on 20 Feb, 2018 10:12 PM

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    This comment was split into a new private discussion: Canadian Tire Financial Services upgraded their online site and now I can no longer download transactions

    Hi : I was part of this original problem report but as per my original report my problem is with CTFS (Canadian Tire Financial services) since they upgrade their site I get this message: Error reading file: java.io.IOException: Unexpected end of message while reading headers.

    Could you follow up for me please.

    Thanks Nick Brady

    Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

  15. Support Staff 13 Posted by Ian O on 21 Feb, 2018 11:44 AM

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    Hi Nick,

    I've started a new private thread where we can troubleshoot this further, you can find this here. I'm confident that we'll be able to get things straightened out for you.

    Ian O
    Infinite Kind Support

  16. System closed this discussion on 23 May, 2018 11:50 AM.

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