TD Bank upgraded their online site and now I can no longer download transactions

amy's Avatar


12 Feb, 2018 12:46 PM

I assumed this would happen, but am not sure how to resolve it. TD Bank just 'upgraded' their online banking experience. I can no longer download transactions. I receive this error:
A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: HTTP Error:404 Not

I refreshed. Didn't fix it. I disabled and attempted to establish the connection again. Didn't fix it. I stood on my head and barked three times. Didn't fix it.

Anyone else having this issue or any insight into how I can fix it?

  1. 1 Posted by Nick on 12 Feb, 2018 01:02 PM

    Nick 's Avatar

    Canadian tire upgraded and i am getting this error Error reading file: Unexpected end of message while reading headers Java also recently updated.

  2. Support Staff 2 Posted by Ian O on 12 Feb, 2018 01:20 PM

    Ian O's Avatar


    Sorry to hear of the issue you have encountered while using Moneydance. I have checked our connection information for TD Bank and it appears there was a change require on our end, which I have now made. I have asked Moneydance's lead developer to push this change so the new connection information is available for use in Moneydance. This should take place in the next 24 hrs, but I'll also let you now when the new connection is available so we can test it out.

    Ian O
    Infinite Kind Support

  3. 3 Posted by Nick Brady on 12 Feb, 2018 02:21 PM

    Nick Brady's Avatar


    Sent from Mail<> for Windows 10

  4. 4 Posted by Wayne on 13 Feb, 2018 01:19 AM

    Wayne's Avatar

    Same problem. Following to get notified of when the update is pushed.

  5. 5 Posted by adrmannyc on 13 Feb, 2018 02:08 AM

    adrmannyc's Avatar

    Same problem here as well. Following for notification. Thanks for the quick update!

  6. 6 Posted by jnpdonovan on 13 Feb, 2018 01:04 PM

    jnpdonovan's Avatar

    Same problem. Anxiously awaiting the fix.

  7. 7 Posted by Doug on 13 Feb, 2018 05:35 PM

    Doug's Avatar

    Same experience here. I figured it would get reported and Moneydance would be right on it. Thanks for reporting it, thanks to InfiniteKind for getting right on a fix.

  8. 8 Posted by mcclose on 13 Feb, 2018 07:00 PM

    mcclose's Avatar

    Similar problem with BMO. A file downloads but contains zero transactions despite new ones in the account. Tried several times over the past week.

  9. 9 Posted by Doug on 13 Feb, 2018 09:04 PM

    Doug's Avatar

    Oh, by the way, it is fixed for me. I did "Set Up Online Banking" for my TD Bank account and clicked the "Refresh" button and now it is downloading just fine.

    Thanks again.

  10. 10 Posted by adrmannyc on 13 Feb, 2018 10:52 PM

    adrmannyc's Avatar

    Fixed here as well. Thanks!

  11. Support Staff 11 Posted by Ian O on 14 Feb, 2018 08:45 AM

    Ian O's Avatar

    Glad to hear the new connection information for TD Bankis working! I'll close this discussion for now, but don't hesitate to get back in touch if you have further questions or need any assistance.

    Ian O
    Infinite Kind Support

  12. Ian O closed this discussion on 14 Feb, 2018 08:45 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac