CapitalOne Bank "a communication or parsing error occurred"

spookydiver2's Avatar


30 Dec, 2017 09:27 PM

For about a week or so I have not been able to download transactions from CapitalOne Bank (not credit cards).
I get the following error:
"There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Capital One Bank (Not Credit Cards)

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description:"

This is not something new, it had happened before through the years I 've been using Moneydance. I am always running the latest version of Moneydance. I spoke with a representative at CapitalOne and was told that they made some changes to the software, but they can only tell Quicken users how to fix the issue.
I've tried disabling the accounts and re-creating them, but I get the same error.
I am sure you guys will take care of this, like you have done it through the years.
Thank you,

  1. 1 Posted by dwg on 31 Dec, 2017 03:41 AM

    dwg's Avatar

    The following thread explains what has happened with Capital One.

  2. 2 Posted by spookydiver2 on 31 Dec, 2017 03:46 AM

    spookydiver2's Avatar

    Thanks for the info. Guess I'll be paying bills on their website from now on and manually download the transactions. Makes me sick that CapitalOne did not send their customers an email indicating that they were going to stop direct banking. Too much of a hassle to switch banks, have decades with them.
    I am pissed....

  3. System closed this discussion on 01 Apr, 2018 03:50 AM.

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