BBVA Compass: HTTP Error:404

fj58's Avatar


14 Aug, 2017 03:35 PM

Attempted to download various BBVA Compass accounts this morning to find the following error:

"A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: HTTP Error:404 Not"


Online | Setup Online Banking | Change | New Connection | BBVA Compass

and received:

"I'm sorry, an error occurred: HTTP Error:404"

Could not establish BBVA Compass as a Financial Institution.

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  1. 31 Posted by fj58 on 20 Oct, 2017 03:55 PM

    fj58's Avatar

    No change. Same popup as in 27.

    Again, although the popup appears after first authentication step in new connection setup, it authenticates sufficiently to allow me to choose what account to use.

    Thanks for the efforts.

  2. 32 Posted by me on 01 Nov, 2017 03:53 AM

    me's Avatar

    similar problem, however I get the account association screen (checking/savings) with everything grayed out except "cancel". Screen shot in another thread by a user having the same issue

  3. Support Staff 33 Posted by Henry on 07 Nov, 2017 02:51 PM

    Henry's Avatar


    Thank you for your patience, after communicating with BBVA Compass we now have the resolution instructions available here.

    Please let us know if you continue to have connection problems after following the instructions above.

    Infinite Kind Support

  4. 34 Posted by fj58 on 07 Nov, 2017 03:31 PM

    fj58's Avatar

    No joy.

    Same behavior: "Downloading Transactions" with no download.

    Attached is cleansed console dump.

    At 08:51 11/7/2017, Henry stated:

  5. 35 Posted by me on 08 Nov, 2017 04:07 AM

    me's Avatar

    No joy. I get this issue when trying to set up a new connection.

    First screen after authentication passes. No ability to select anything other than cancel on the screen.

  6. 36 Posted by webyan on 10 Nov, 2017 01:42 AM

    webyan's Avatar

    Same here. I tried the new instructions and the behavior did not change.

    I notice Moneydance is still using the old routing number from Compass Bank, 111907445. When BBVA bought them it changed to 113010547. Not sure if that matters.

  7. 37 Posted by Alex on 10 Nov, 2017 02:29 AM

    Alex's Avatar

    i have been experiencing the same behavior as fj58,
    "Downloading Transactions" with no download.

  8. 38 Posted by fj58 on 27 Nov, 2017 06:11 PM

    fj58's Avatar

    Any updates?

  9. 39 Posted by Mike98 on 27 Nov, 2017 10:21 PM

    Mike98's Avatar

    still no fix? It would pain me to have to switch back to Quicken after all these years.

  10. 40 Posted by webyan on 29 Nov, 2017 04:56 PM

    webyan's Avatar

    I downloaded a copy of Quicken for Macintosh and it has no problem downloading transactions from my BBVA Compass accounts so this appears to be a problem with Moneydance. :-(

    I am hoping Moneydance can fix this before my 30 day trial period runs out with Quicken or I will have a decision to make.

  11. 41 Posted by fj58 on 30 Nov, 2017 04:21 PM

    fj58's Avatar

    I have created a consolidated thread for our BBVA Compass issues.

    Please click the link below and "follow" the conversation.

    If you have news or comments, please post them in the consolidated conversation.

  12. Support Staff 42 Posted by Sean Reilly on 06 Dec, 2017 03:23 PM

    Sean Reilly's Avatar

    I'm so sorry for taking so long but now have an update. I've just discovered why the BBVA Compass server was behaving erratically and I've added a workaround into Moneydance. The preview version (build 1653) is available now from our preview download page at and I"ll be releasing this as the stable public version as well.

    Can you please let me know if this version doesn't resolve the problem for you?


    Sean Reilly
    Developer, The Infinite Kind

  13. Sean Reilly closed this discussion on 06 Dec, 2017 03:23 PM.

  14. fj58 re-opened this discussion on 06 Dec, 2017 03:32 PM

  15. 43 Posted by fj58 on 06 Dec, 2017 03:32 PM

    fj58's Avatar


    Remember: Register new access on the BBVA Compass
    site before downloading (Service Center | Online
    Banking Services | Quicken™ and QuickBooks™ Access Self Service).

    At 09:23 12/6/2017, Sean Reilly stated:

  16. System closed this discussion on 07 Mar, 2018 03:40 PM.

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