getting payment made on closed cc a/c when downloading new a/c transactions

james akers's Avatar

james akers

11 May, 2015 06:52 PM

have citicard master card and amex. when downloading online transactions to current a/c's, i only recently have also been getting an early payment on two closed m/c and amex accounts posted along with the current charges, resulting in an erroneous cr. balance. i delete the payments but then it happens each time i download new charges. since the closed a/c's are from 2014 and earlier i have deleted all the transactions thinking that would solve the problem but it doesn't. old payment still coming from somewhere. how do i get rid of the old payment getting onto current a/c's and solve the problem?

  1. Support Staff 1 Posted by Ben Spencer on 19 May, 2015 09:08 PM

    Ben Spencer's Avatar

    I suspect what you are seeing is auto categorization of downloaded transactions. When you download transactions into your current account MD will attempt to assign the best matching category, which in this case is to your credit card account. Instead of deleting the transaction in the credit card account you should change the category on the transaction in your current account.

    Ben Spencer
    Infinite Kind Support

  2. 2 Posted by jakers on 20 May, 2015 03:27 AM

    jakers's Avatar

    thanks ben. unfortunately i solved problem the wrong way. tried to delete the cc account and when it said set i didn't understand and wiped out all my accounts. downloaded both cc accounts again from citicards and have only put categories on transactions from 1/1/15 on.
    but checking a/c is at chase which only supports quicken (can't you get them to authorize md?) and i had to manually reenter all checks and autopay items from jan. 1--some 170 or so. if there's a benefit it's that all old accounts are now gone and won't interfere.
    ja
    ps very long time to get a response from your co. still think you should have chat and/or phone capability for customer service, even if you have to charge a modest amount. if i had known that response time to this and previous problems would take so long (with no chat or phone options) i would have gone with a different program.

  3. Support Staff 3 Posted by Ethan on 21 May, 2015 01:41 PM

    Ethan's Avatar

    Hello,

    We do indeed support direct connections with Chase. Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    It looks like you may be able to enable this online at https://www.chase.com/business-banking/online-banking/download-acco...

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.

    Please let me know if I can be of further assistance,

    Ethan
    Moneydance Support

  4. System closed this discussion on 19 Mar, 2016 04:57 AM.

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