citi bank accounts

Ben Chapman's Avatar

Ben Chapman

03 Jan, 2019 03:58 AM

Cant seem to get citi bank accounts setup for downloading transactions.
they claim it CANT BE DONE. however, i know thats bull because i am doing it already in quicken.
but alas i am getting rid of quicken and using moneydance...
so everyone sends me around in a circle....
so how do you do this ?
it will accept credentials but wont present an account to select...

  1. 1 Posted by dwg on 03 Jan, 2019 04:17 AM

    dwg's Avatar

    I'm a fellow user.

    I would suggest you go to the console Window (Help --> Console Window) and see if there are any messages relating to connecting.

  2. 2 Posted by Johnny Smith on 10 Jan, 2019 04:39 PM

    Johnny Smith's Avatar

    I have encountered what seems to be the same issue as described in the previous post. I had been downloading my AT&T Universal Card ( a Citi credit card) with no problems. But, beginning in late December or early January I noticed that transactions were no longer downloading. So, I removed online banking from the account in Moneydance with the intention of setting it up again. But when I attempted to set up online banking again, I would get to the point where an account was to be selected but no account would be shown to select. I am using the most recent beta version of Moneydance.

  3. 3 Posted by jm on 11 Jan, 2019 03:32 PM

    jm's Avatar

    There are several OPEN conversations with this same problem including one from me. There is no response from IK on any of them which is disappointing. It's clear that something changed in late December / early January and the downloads are now broken.

  4. 4 Posted by Michael Fitz on 12 Jan, 2019 10:27 PM

    Michael Fitz's Avatar

    I also have problems now downloading citibank transactions.

    Sending message to https://www.accountonline.com/cards/svc/CitiOfxManager.do
    >>>>>>>>

    OFXHEADER:100
    DATA:OFXSGML
    VERSION:102
    SECURITY:NONE
    ENCODING:USASCII
    CHARSET:1252
    COMPRESSION:NONE
    OLDFILEUID:NONE
    NEWFILEUID:NONE

    <OFX>
    <SIGNONMSGSRQV1>
    <SONRQ>
    <DTCLIENT>20190112142220.421
    <USERID>fitzmikep
    <USERPASS>*
    <GENUSERKEY>N
    <LANGUAGE>ENG
    <FI>
    <ORG>Citigroup
    <FID>24909
    </FI>
    <APPID>QWIN
    <APPVER>2700
    </SONRQ>
    </SIGNONMSGSRQV1>
    <CREDITCARDMSGSRQV1>
    <CCSTMTTRNRQ>
    <TRNUID>1547331740421-17
    <CCSTMTRQ>
    <CCACCTFROM>
    <ACCTID>XXXXXXXXXXXX5072
    </CCACCTFROM>
    <INCTRAN>
    <INCLUDE>Y
    </INCTRAN>
    </CCSTMTRQ>
    </CCSTMTTRNRQ>
    </CREDITCARDMSGSRQV1>
    </OFX>

    <<<<77<<<<
    connecting to: https://www.accountonline.com/cards/svc/CitiOfxManager.do with method: POST
    Connecting to www.accountonline.com
    acceptable protocols: TLSv1 TLSv1.1 TLSv1.2
    Saving certificate: 0
        subject: CN=www.accountonline.com, OU=Web Hosting Group, O=Citigroup Inc., L=New York, ST=New York, C=US, SERIALNUMBER=2154254, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US, OID.2.5.4.15=Private Organization
         issuer: CN=DigiCert SHA2 Extended Validation Server CA, OU=www.digicert.com, O=DigiCert Inc, C=US
      not after: Thu Jan 02 04:00:00 PST 2020
     not before: Tue Aug 14 17:00:00 PDT 2018
       filename: unknown_cert_0.der
    Saving file to /Users/fitz_michael/Library/Containers/com.infinitekind.MoneydanceOSX/Data/unknown_cert_0.der
    Connecting with https headers:
    POST /cards/svc/CitiOfxManager.do HTTP/1.1
    Content-Type: application/x-ofx
    Host: www.accountonline.com
    Content-Length: 603
    Connection: close
    User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063
    Accept: */*
    Date: Sat, 12 Jan 2019 14:22:20 PST
    Accept-Language: en-us
    Cache-Control: no-cache

    ---end headers
    HTTP/1.1 403 Forbidden
    Server: AkamaiGHost
    Mime-Version: 1.0
    Content-Type: text/html
    Content-Length: 310
    Expires: Sat, 12 Jan 2019 22:22:20 GMT
    Date: Sat, 12 Jan 2019 22:22:20 GMT
    Connection: close

    HTTP response headers:
    mime-version: [1.0]
    date: [Sat, 12 Jan 2019 22:22:20 GMT]
    server: [AkamaiGHost]
    content-length: [310]
    expires: [Sat, 12 Jan 2019 22:22:20 GMT]
    content-type: [text/html]
    connection: [close]
    Reading message from https://www.accountonline.com/cards/svc/CitiOfxManager.do
    >>>>>>>>

    <HTML>uh oh, we've gotten some OFX with no headers: <HTML>
    <HEAD>
    <TITLE>Access Denied</TITLE>
    </HEAD><BODY>
    <H1>Access Denied</H1>
     
    You don't have permission to access "http&#58;&#47;&#47;www&#46;accountonline&#46;com&#47;cards&#47;svc&#47;CitiOfxManager&#46;do" on this server.<P>
    Reference&#32;&#35;18&#46;b71a32b8&#46;1547331740&#46;5d89da1e
    </BODY>
    </HTML>
    BEGINRESPONSE>>>>>
    <HTML>
    <HEAD>
    <TITLE>Access Denied
    </HEAD>
    <BODY>
    <H1>Access Denied
    <P>Reference #18.b71a32b8.1547331740.5d89da1e
    </BODY>
    </HTML>

    <<<<<<<<ENDRESPONSE
    Unhandled OFX message set: HEAD
    Unhandled OFX message set: BODY

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