Not Able to Establish an Online Banking Connection with CitiCards

Barbara M.'s Avatar

Barbara M.

02 Jan, 2019 03:00 AM

I am trying to establishing an online banking connection with CitiCards so I can download monthly statement transactions directly from the bank each month. Although CitiCards is one of the institutions listed, and although I have confirmed my userID and password, I get a grayed in screen after I put in my login information. CitiBank says they have no information on Money Dance so they are not sure their services are compatible with MD.

I have successfully established a similar connection with Chase with some other credit cards we have, by the way. So perhaps the problem is with the fact that it's CitiBank?

Anyone have any ideas? Thanks for your help.

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