Henry on 20 Jan, 2019 01:34 PM
Thank you both for contacting us.
We are aware of the issue with Citibank, our connections specialist and lead developer are working on a solution.
We will notify you both as soon as we have a solution.
Unfortunately, currently the only way to get your transactions from Citibank into Moneydance is to use a web browser to download them from your bank's web site. You can download into QFX, QIF, OFX or OFC files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance. You can also open your bank's download page directly (after entering the appropriate address in the Account->Edit Account menu) by going to the menu bar and selecting Online->Open Account Website.
Ethan on 20 Jan, 2019 10:02 PM
You'll probably have to contact their support site to figure out how to get those downloads. It's extremely uncommon nowadays for a bank not to offer any compatible files for download of standard banking or credit card accounts.
I too have this problem and registered it as a comment on Barbara M issue...
With my previous MoneyDance version 2017 starting around Nov 26, 2018 I could no longer download transactions from CitiCards. It worked fine until then. After the holidays I've tried to figure this out and one of my steps was to download the latest Mondeydance but that did not work either. So I removed Online Banking from this account and just tried to re-add it. But I get a similar issue as Barbara M notes above where I can not select Online banking (See attached). I called Citi Cards and they say nothing has changed in the account to prevent downloads. Is this Moneydance or Citibank issue? Hope this helps resolve the issue because I have a lot of Citicard transactions to process as a backlog.
From one of the log output above, the URL looks good
Using a third-party tool, I can see that the server is accepting connection and will return response. So I think the bank's server is OK.
# Name of the Financial Institution (FI)
# A good resource to obtain OFX info for your FI http://www.ofxhome.com/
# FI Id
# Some FI has id. Others don't. When in doubt, keep this value empty
# FI Org
# FI Url
# URL where to connect to download statement
The above OFX info works for Citicard only. I have been trying to directly download account info from Citibank for months now without success. Why is there no response from MoneyDance on this? Did I miss something?