Ubable to download Citi Card transactions

Jim's Avatar


28 Dec, 2018 09:57 PM

Is anyone else having trouble downloading Citi Card transactions? Mine stopped working about a month ago. I deleted the online banking profile and tried to recreate it, but that's not working either. The Moneydance console shows "Access Denied" from Citibank's server (I've checked that I'm using the correct password).

I'm using version 2017.10 (1706) on MacOS 10.14.2.

  1. 1 Posted by Jim on 28 Dec, 2018 10:02 PM

    Jim's Avatar

    Update: I just checked, and transaction downloads work fine in Banktivity 7 (sorry; between this issue and stock updates no longer working, I'm looking at other software). So the problem definitely seems to be specific to Moneydance.

  2. 2 Posted by sth on 30 Dec, 2018 07:43 PM

    sth's Avatar

    Open the Help->Show Console. Clear the console and then try to download Citi Card. Copy the results to a word processor, replace your account number with XXX's or something obvious and then post the results. (remove any other sensitive info).

    Having the console window open when you communicate with he bank seems to include more info on the actual transaction.

    That will help figure out what the issue is.

  3. 3 Posted by Jim on 31 Dec, 2018 02:24 PM

    Jim's Avatar

    It's working again this morning. Sorry about the false alarm.

    Now if I could only get stock quotes to work reliably and quickly. :)

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