SSL issues with First Tech Federal Credit Union

daikerjohn's Avatar


20 Nov, 2018 10:11 PM

Just recently started receiving the dreaded 'No trusted certificate found' from First Tech Federal Credit Union:

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: No trusted certificate found

I also recently updated from 2017.9 to 2017.10, but I couldn't tell you with 100% certainty if the two are related.

I suspected that FTCU just rolled out new certificates, but the most recent cert for was issues on June 9th of this year.


Showing page 3 out of 3. View the first page

  1. 61 Posted by infinitekind on 03 Feb, 2019 03:10 AM

    infinitekind's Avatar

    I'm also getting 403 Forbidden with 2019.1. Please tell me if this is getting fixed. Because otherwise I have to figure out how to go back to the older version and I'm not sure what data I will lose! Please help!

  2. 62 Posted by alan_auerbach on 03 Feb, 2019 08:37 PM

    alan_auerbach's Avatar

    Looks more like a live site issue. Quicken and my custom downloader are failing today. Need more people trying with MD 2017 to confirm or rule out a product regression.

  3. 63 Posted by togdon on 03 Feb, 2019 09:10 PM

    togdon's Avatar

    I can confirm that the download issues returned with the upgrade to 2019.1. I was able to successfully downgrade back to 2017.10 which continues to work without issue (other than the annoying reminder every time I launch it to upgrade to 2019.1).

  4. 64 Posted by Lynn Moyers on 03 Feb, 2019 11:18 PM

    Lynn Moyers's Avatar

    I’m using 2710.10 and downloads from FTCU are working.


  5. 65 Posted by alan_auerbach on 04 Feb, 2019 01:17 AM

    alan_auerbach's Avatar

    I'll boot up a couple of fresh VMs later and test. If I'm lucky, I'll be able to capture fiddler traces of both versions.

  6. 66 Posted by alan_auerbach on 04 Feb, 2019 07:27 AM

    alan_auerbach's Avatar

    Hm, although I reproduced the "403 Forbidden" issue earlier, I no longer see it with either version.

    Fresh VM, fresh install of 2019.1, console log (scrubbed):

    Starting Moneydance 2019.1 (1855) at Sun Feb 03 23:18:40 PST 2019
    Settings Folder: C:\Users\SydBarret\.moneydance
    OS: Windows 10 10.0 amd64
    Java: 11.0.1 (Oracle Corporation)
    Is in sandbox: false; restricted file access: false
    opening last file: null
    loading dataset: C:\Users\SydBarret\.moneydance\Documents\73b777bb-5161-481e-8502-278adc4034eb.tempmoneydance
    trunk data loaded (0.0 seconds), checking for incremental updates
    loading un-synced txn files...
    loading synced txn files...
    Warning: no root account was found!  Re-adding.
    replacing root: null () with new root: Personal Finances (7af5b3e2-9903-490c-83bf-122d183a9fa0
    dropbox folder should be at C:\Users\SydBarret\Dropbox and exists=false
    set antialiasing to HRGB
    FI refresh is forced
    warning: unable to refresh FI info from  error: java.lang.Exception: Got non-OK response when querying FI info: 404
    FI refresh is forced
    FI refresh is forced
    warning: unable to refresh FI info from  error: java.lang.Exception: Got non-OK response when querying FI info: 404
    FI refresh is forced
    Initializing Moneydance SSL
    Created new custom trust manager
    no accounts are available
    OnlineService.setAvailableAccounts() {
      Adding acctInfo: <<<:account_type=scrubbed>>>
    accounts are available!
    account: Savings; serviceType: 4; service: First Tech Federal Credit Union; mode=banking
  7. 67 Posted by alan_auerbach on 04 Feb, 2019 11:56 PM

    alan_auerbach's Avatar

    I played with it some more today, and now I concur that this is a product regression. The response indicates that the request was rejected at the Incapsula web application firewall.

    HTTP/1.1 403 Forbidden
    Content-Type: text/html
    Cache-Control: no-cache
    Connection: close
    Content-Length: 828
    X-Iinfo: 5-4119035-0 0NNN RT(1549322525589 122) q(0 -1 -1 12) r(0 -1) B15(11,132282,0) U5
    Set-Cookie: visid_incap_1893025=Aep3eDtGQLi7gdEJNnzMix3JWFwAAAAAQUIPAAAAAAAmUirMp04Rlemqy4J1iWNd; expires=Tue, 04 Feb 2020 07:43:16 GMT; path=/;
    Set-Cookie: incap_ses_235_1893025=h3TjYxaFPkq0K9iG8wNDAx3JWFwAAAAAsQMwJedEdYuIzHFCT4N4FQ==; path=/;
    <html style="height:100%"><head><META NAME="ROBOTS" CONTENT="NOINDEX, NOFOLLOW"><meta name="format-detection" content="telephone=no"><meta name="viewport" content="initial-scale=1.0"><meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"><script type="text/javascript" src="/_Incapsula_Resource?SWJIYLWA=719d34d31c8e3a6e6fffd425f7e032f3"></script></head><body style="margin:0px;height:100%"><iframe src="/_Incapsula_Resource?CWUDNSAI=20&xinfo=5-4119035-0%200NNN%20RT%281549322525589%20122%29%20q%280%20-1%20-1%2012%29%20r%280%20-1%29%20B15%2811%2c132282%2c0%29%20U5&incident_id=235035950027647924-34534204249989301&edet=15&cinfo=0b000000" frameborder=0 width="100%" height="100%" marginheight="0px" marginwidth="0px">Request unsuccessful. Incapsula incident ID: 235035950027647924-34534204249989301</iframe></body></html>
  8. 68 Posted by hillhaus on 05 Feb, 2019 05:32 AM

    hillhaus's Avatar

    I returned to version 17.10 and am back on track.


  9. 69 Posted by alan_auerbach on 07 Feb, 2019 02:34 AM

    alan_auerbach's Avatar

    It's not super obvious to me where the issue is. The only thing that stands out in a diff is:

    MD2017 sends: <DTPROFUP>20090929
    MD2019 sends: <DTPROFUP>20000101

    I haven't been able to determine if that's the determining factor. (Inconsistent results so far.)

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