Need to reset online banking for one account that is not working

tesar861's Avatar

tesar861

09 Nov, 2018 08:42 PM

Have tried to set up online banking for Chase. It was working, then stopped. Now I cannot disable it or reenter the online banking information. How can this be reset? The "forget online password" for the account is not selectable.

  1. 1 Posted by -Kevin N. on 09 Nov, 2018 08:45 PM

    -Kevin N.'s Avatar

    Hi tesar861,

    Chase is down for maintenance.
    https://getsatisfaction.com/quickencommunity/topics/new-11-8-18-cha...

    -Kevin N. (not a member of MD support)

  2. 2 Posted by tesar861 on 09 Nov, 2018 08:49 PM

    tesar861's Avatar

    Didn't know this ... but still, in Moneydance, why can't I "forget online password" for this account.

    Guess I will try it again on 11/12 and see what happens.

    thanks

  3. 3 Posted by -Kevin N. on 09 Nov, 2018 08:52 PM

    -Kevin N.'s Avatar

    Hi teasar61,

    why can't I "forget online password" for this account.

    Many, if not all 'Online' menu items are deliberately disabled when viewing the Summary Page.
    You must be viewing the account in question for those menu items to be enabled.

    -Kevin N. (not a member of MD support)

  4. 4 Posted by -Kevin N. on 09 Nov, 2018 10:38 PM

    -Kevin N.'s Avatar

    It looks like Chase is up again.

  5. 5 Posted by tesar861 on 09 Nov, 2018 10:42 PM

    tesar861's Avatar

    You are correct.

    Works fine after a do-over of the userid/pw

    thanks

    Dean Tesar
    706-502-4041

  6. 6 Posted by -Kevin N. on 09 Nov, 2018 10:56 PM

    -Kevin N.'s Avatar

    Hi Dean,

    You're welcome.

    Thank you for reporting back with your results.

    -Kevin N. (not a member of MD support)

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