Hi Roger. Did this ever resolve for you? I'm considering MD for the first time, have never used it. It is discouraging to see that your post didn't get any responses and that your emails also went nowhere. I found your post because I was trying to determine whether MD can pull down transactions with Union Bank.
Still just crickets from MD. I'm a bit surprised since my earlier posts got response but no resolution, now nothing from MD. They initially tried to work with me, but seem to think the issue may be on the Union Bank side, now no responses. I've resorted to the "old fashioned" approach of manually downloading the transactions using Quicken format, importing them into MD and matching them. As far as payments, I go online to Union Bank and manually make the payments there. A pain but it gets the job done.
The cynic in me might say there is one major change between the earlier e-mails and the recent lack of response. Earlier I was a "trial" user of MD, using the free version to evaluate it. I made it clear that a key feature I was needing was direct connect. Since then I've actually purchased the software. They were quite helpful before but I have not heard anything after.
Quicken may be using web-connect to connect to Union Bank.
Moneydance uses OFX direct-connect exclusively.
This could explain why you can successfully connect using Quicken but you are yet to be able to connect using MD.
Often times financial institutions will require authorization in order to connect to their OFX server via direct-connect. Look to see if there is an option on the Union Bank website to provide such authorization.
You may need to call your bank to provide authorization. The following is what MD support generally suggests you say...
"Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."
It's a good idea to try to avoid mentioning Moneydance as the bank's I.T. rep may mistakenly think that they don't support OFX direct-connect to Moneydance. However, Moneydance uses the same OFX protocols as Quicken.
Quicken has two methods of communicating with Financial Institutions, one is Direct Connect the other is Web Connect. To the user they look the same, in operation however, they are very different. Web Connect is proprietary to Quicken to start with, but as the name indicates it is using the banks standard internet banking web site to download the data, which also means it is using your everyday Internet Banking username and password.
Direct Connect is generally using a separate system to the Internet banking systems. Many banks will want you to make a request to have this particular service enabled and additionally there will often be a different username/password involved as it really is a different service and often on different computer systems.
Thanks for the posts. I am aware of the two different methods (and actually had used both in Quicken, direct connect for my primary account and web connect for accounts for my kids). The problems I'm having are with direct-connect for my primary account. Since I can use this access in Quicken I know I have the correct credentials (user name and password), however, it seems MD and Union Bank don't want to get along for me.
Earlier this ear MD support spent quite a bit of time trying to troubleshoot the issue, I even sent log files for both MD and Quicken, but did not hear back about a possible resolution.
Kevin and dwg, you're clearly long time md users. Have you found that
support from md is available to you? I'm new to md and have found them
to be responsive to my novice level questions. I posted to roger because
I read that he'd not gotten anywhere with multiple emails to md asking
for support; his response that that support from the company had seemed
to falter soon after he bought in. The level of support will be
important for me as a new user.
The level of support from the Moneydance support staff as of late can only be described as spotty at best.
It's a shame too because their support, early on, was lauded as some of the best around.
That's the bad news.
The good news is that there is a knowledgeable user base that remains quite active on these forums. We of course can not offer much help when it comes to certain aspects of the program. e.g. repairing broken bank connections.
I think that as far as Union Bank goes, you should look to Roger's solution of manually importing the data from Union's web site. That is, until MD support finally chimes in.
It has been my experience that their OFX connection specialist is quite skilled at his trade and if anyone can make it happen, it's him.
It's just going to be a matter of them catching wind of this thread.
Kevin has given you a good summary of the situation.
Support has become pretty patchy, there are support people around but they do not respond with the frequency I would expect - in fact I would expect support to read every thread and post at least one response in each - even to just say they agree what has been proposed or the like.
I do not know why the quality of the support has declined.
Alas support across the board can be questionable you do not always get good support even if you are paying the top dollar.