Unable to communicate with my financial institution

dorothyalmaraz's Avatar

dorothyalmaraz

23 Jul, 2018 09:04 PM

I am suddenly unable to download my checking transactions to money dance. It tells me there is a communication or parsing error?

  1. 1 Posted by -Kevin N. on 23 Jul, 2018 09:18 PM

    -Kevin N.'s Avatar

    Hi dorothyalmaraz,

    In order for Moneydance support to be able to help you, they will need the following information:

    Name of the bank.
    The exact text of the error message.
    (If the error message contains your account number or other sensitive information be sure to redact it)
    Version and build number of Moneydance. e.g. MD 2017.7.1 build (1671)
    Operating system.

    -Kevin N. (not a member of MD support)

  2. 2 Posted by dorothyalmaraz on 23 Jul, 2018 10:43 PM

    dorothyalmaraz's Avatar

    Hi Kevin,

    The name of the bank is Wells Fargo. The exact text error says it a communication or parsing error occurred. It could be the result of a network Error Description: java.net.ssl,SSLHandshakeException: sun.security.validator.V

    It does contain my account number but I don’t know what you mean by redact it? The version of MD is 2015.7(1358)

    Thanks so much for your help!

    Dorothy

  3. 3 Posted by dorothyalmaraz on 23 Jul, 2018 10:44 PM

    dorothyalmaraz's Avatar

    Ok I replied to the email send to me. Do I need to reply here as well?

  4. 4 Posted by -Kevin N. on 23 Jul, 2018 11:20 PM

    -Kevin N.'s Avatar

    Hi Dorothy,

    I"m not a Wells Fargo client but from what I've read on these forums, you may need to upgrade to the preview build of MD 2017 in order to be able to connect to WF via direct connect again.

    Take a look at this post from Moneydance support staffer Ian O
    http://help.infinitekind.com/discussions/online-banking/9811-wells-...

    A few posts down from there (post # 56) is a link to the preview build.

    Safe computing 101 dictates that you make a copy or have a working backup of your data before attempting any upgrade.
    OR...
    As Ian O points out, you can always manually import your data and skip the upgrade.

    -Kevin N. (I am not a member of MD support)

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac