Connecting to Wells Fargo

Michael Novack's Avatar

Michael Novack

13 Jul, 2018 05:44 PM

As of yesterday every time I try to sign into my Wells Fargo Bank I get the attached error message. Any suggestions to fix this problem?

  1. Support Staff 1 Posted by Henry on 14 Jul, 2018 11:51 AM

    Henry's Avatar

    Hi Michael,

    Sorry to hear of the issue you have encountered while using Moneydance. The cause for what you're seeing is your bank have retired one of their older certificates which has broken the connection in Moneydance. Can you try upgrading to the latest preview release of Moneydance to see if this allows you to connect? I believe the preview version should contain the certificates that will allow you to connect. You can download the preview version of Moneydance from here.

    If the preview version doesn't allow you to connect, please let me know and we can continue troubleshooting.

    Henry
    Infinite Kind Support

  2. 2 Posted by MICHAEL NOVACK on 14 Jul, 2018 04:12 PM

    MICHAEL NOVACK's Avatar

    Yes that seemed to fix the problem. Thanks.

  3. Support Staff 3 Posted by Henry on 14 Jul, 2018 04:15 PM

    Henry's Avatar

    No problem, glad to hear everything is working! I'll close this discussion for now, but don't hesitate to get back in touch if you have further questions or need any assistance.

    Have a great weekend and enjoy the World Cup!

    Henry
    Infinite Kind Support

  4. Henry closed this discussion on 14 Jul, 2018 04:15 PM.

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