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Mobile not syncing with mobile

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John Nuckolls

17 May, 2017 11:32 PM

My husband and I have moneydance on our iPhones. On multiple occasions our iPhones become out of sync until I run the sync on the desktop. I can see transactions I've entered on my iPhone, but not transactions he has entered and vice versa.

1. Support Staff 1 Posted by Henry on 18 May, 2017 11:57 AM

   

   Hi,

   I'm sorry about the issue.
   Can you try upgrading to the latest preview release of Moneydance from here:
   https://infinitekind.com/preview

   And once you can see that all of the transactions from both phones are on your desktop can you reinstall the apps on your phones.

   Henry
   Infinite Kind Support

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2. 2 Posted by John Nuckolls on 19 May, 2017 04:56 PM

   

   Thanks, Henry. I’ve followed these steps. It is syncing between mobile devices at the moment, though it seems I have to wait a minute or two then close and reopen the mobile app to force a sync and see changes.

   We’ll continue to monitor and report if the mobile apps become out of sync again. I have had it work for a week or two after reinstall of the desktop app, then stop working again.

   Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

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