Mobile not syncing with mobile

John Nuckolls's Avatar

John Nuckolls

17 May, 2017 11:32 PM

My husband and I have moneydance on our iPhones. On multiple occasions our iPhones become out of sync until I run the sync on the desktop. I can see transactions I've entered on my iPhone, but not transactions he has entered and vice versa.

  1. Support Staff 1 Posted by Henry on 18 May, 2017 11:57 AM

    Henry's Avatar

    Hi,

    I'm sorry about the issue.
    Can you try upgrading to the latest preview release of Moneydance from here:
    https://infinitekind.com/preview

    And once you can see that all of the transactions from both phones are on your desktop can you reinstall the apps on your phones.

    Henry
    Infinite Kind Support

  2. 2 Posted by John Nuckolls on 19 May, 2017 04:56 PM

    John Nuckolls's Avatar

    Thanks, Henry. I’ve followed these steps. It is syncing between mobile devices at the moment, though it seems I have to wait a minute or two then close and reopen the mobile app to force a sync and see changes.

    We’ll continue to monitor and report if the mobile apps become out of sync again. I have had it work for a week or two after reinstall of the desktop app, then stop working again.

    Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

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