Mobile not syncing with mobile

John Nuckolls's Avatar

John Nuckolls

17 May, 2017 11:32 PM

My husband and I have moneydance on our iPhones. On multiple occasions our iPhones become out of sync until I run the sync on the desktop. I can see transactions I've entered on my iPhone, but not transactions he has entered and vice versa.

  1. Support Staff 1 Posted by Henry on 18 May, 2017 11:57 AM

    Henry's Avatar


    I'm sorry about the issue.
    Can you try upgrading to the latest preview release of Moneydance from here:

    And once you can see that all of the transactions from both phones are on your desktop can you reinstall the apps on your phones.

    Infinite Kind Support

  2. 2 Posted by John Nuckolls on 19 May, 2017 04:56 PM

    John Nuckolls's Avatar

    Thanks, Henry. I’ve followed these steps. It is syncing between mobile devices at the moment, though it seems I have to wait a minute or two then close and reopen the mobile app to force a sync and see changes.

    We’ll continue to monitor and report if the mobile apps become out of sync again. I have had it work for a week or two after reinstall of the desktop app, then stop working again.

    Sent from Mail<> for Windows 10

  3. System closed this discussion on 18 Aug, 2017 05:00 PM.

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