2019.1 (1855) Not Syncing with Dropbox properly

Rick Rutkowski's Avatar

Rick Rutkowski

23 Feb, 2019 07:29 PM

On the 2019.1 (1855) build of Moneydance i have found that it only syncs with Dropbox when the application is closed and reopened. If left open updates made on the desktop are not reflected in the mobile app, and updates made in the mobile app are not reflected at the desktop, even though they are seen on other mobile devices.

  1. 1 Posted by derekkent23 on 23 Feb, 2019 10:12 PM

    derekkent23's Avatar

    I am not support, just a user.

    Strange, I am running 2019 al be it 2019.2(1857) on a windows 7 and 10 computers as well as a Android phone and all three are syncing correctly using Dropbox Folder.

  2. 2 Posted by a575606 on 25 Feb, 2019 03:47 PM

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    I just posted the same problem before I saw your post. I concur, it's a super annoying problem. But it happens both ways, desktop and from mobile in my case.

  3. 3 Posted by Rutkowski Famil... on 26 Feb, 2019 02:19 AM

    Rutkowski Family's Avatar

    Agreed,

    Mobile to mobile doesn’t seem to be a problem, but mobile to desktop OR desktop to mobile only syncs if i close the desktop app and restart it.

    ------ Original Message ------

  4. 4 Posted by Rick Rutkowski on 03 Mar, 2019 03:07 AM

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    Just following up to see if anyone might actually have worked on this at Moneydance. The issue is still occuring. Let me repeat the problem. I leave MD running on my desktop almost 24/7. I make an update in the Desktop application and it is not reflected on any of my mobile devices. I make an update on one my mobile devices and all the ot other mobile devices show he update, BUT the update is not on my desktop version.

    I close the desktop application and restart, the previous udates from the desktp are now synced with all the mobile devices, and the updates made on the mobile device appear at the desktop.

    OBVIOUSLY MD 2019.1 (1855) IS NOT SYNCING WITH DROPBOX WHILE IT IS RUNNING, BUT ONLY WHEN IT FIRST STARTS UP.

    ANY ETA ON WHEN THIS MIGHT BE FIXED? THIS ABILITY TO SYNC BETWEEN MOBILE AND DESKTOP WAS THE PRIMARY REASON I SWITCHED FROM QUICKEN TO MD BACK IN 2010

  5. 5 Posted by Rick Rutkowski on 03 Mar, 2019 03:12 AM

    Rick Rutkowski's Avatar

    Just following up to see if anyone might actually have worked on this at Moneydance. The issue is still occuring. Let me repeat the problem. I leave MD running on my desktop almost 24/7. I make an update in the Desktop application and it is not reflected on any of my mobile devices. I make an update on one of my mobile devices and all the of other mobile devices show the update, BUT the update is not on my desktop version.

    I close the desktop application and restart, the previous updates from the desktop are now synced with all the mobile devices, and the updates made on the mobile device appear at the desktop.

    OBVIOUSLY MD 2019.1 (1855) IS NOT SYNCING WITH DROPBOX WHILE IT IS RUNNING, BUT ONLY WHEN IT FIRST STARTS UP.

    ANY ETA ON WHEN THIS MIGHT BE FIXED? THIS ABILITY TO SYNC BETWEEN MOBILE AND DESKTOP WAS THE PRIMARY REASON I SWITCHED FROM QUICKEN TO MD BACK IN 2010

  6. 6 Posted by derekkent23 on 03 Mar, 2019 10:36 AM

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    I am not support staff, just a user.

    Perhaps it would help support staff or others if you listed the devices you are syncing.
    Computer and mobile device operating systems. Windows, Mac, Linux, Android phones etc.
    Also what syncing method are you using Dropbox folder, Dropbox connection.

    My setup is two computers windows 7 and windows 10 running 2019.2(1859) plus an Android phone. Preview build at https://infinitekind.com/preview
    I am using Dropbox Folder.

    All three device can be open and I can add a transaction to one of them and within 30 seconds it will appear on the other two. No need to close or reopen any Apps. The only restriction is on the phone, you must exist an account screen to the main window within the App before you see the syncing message, but that’s always been the case going back to 2017.

    Hope this helps

  7. 7 Posted by Rutkowski Famil... on 03 Mar, 2019 02:19 PM

    Rutkowski Family's Avatar

    Well that is possible:

    Desktop - Windows 10 Home Build 1809 using Dropbox Connection

    Mobile Devices: 1 iPhone 6 Plus running iOS 12.1.4, 1 iPhone 7 running iOS 12.1.4, 1 iPad 9.7 5th Gen runnning iOS 12.1.4, 1 iPad 9.7 6th Gen running iOS 12.1.4

    I note that you are running Moneydance 2019.2 (1859) and specify it is a preview build, which is NOT generally available. I am curious what issue you were having that had that release made
    availble.

    Of course none of this was an issue when i was running Moneydance 2017.10 thus my conclusion that it is an issue with 2019.1 (1855).

    Hopefully with all this additional information and the fact that the preview build you are running will cause someone from MD to respond.

    Thank you for your interest though

    Rutkowski

    M 714.350.3549 (Rick)

    M 714.785.5514 (Michele)

    E [email blocked]<mailto:[email blocked]>

    1729 W. Beacon Avenue

    Anaheim, CA 92804-4514 - USA

    ________________________________

  8. 8 Posted by Dan P on 03 Mar, 2019 03:02 PM

    Dan P's Avatar

    Just FYI. I tried this with my Windows 10 PC running 2019.1(1855) and the mobile app on android (Samsung S9). Changes both ways sync within 30-60 seconds with both apps open.

    Edit: Just saw the OP is using Dropbox Connection. I am using Dropbox Folder. Perhaps that is a clue to the problem.

  9. 9 Posted by derekkent23 on 03 Mar, 2019 04:07 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Hi Rutkowski

    I tend to run the latest preview build and have done so since first purchase back in 2016.
    If you click on “TEXT” on the linked page I provided it list the bug fixes for each build. Between 1855 and 1859 none relate to syncing. The one I was pleased with was colour and layout improvements to ..... downloaded transaction match/merge/confirm panel.

    One important difference in our setups as Don comments is, we are using Dropbox Folder, you are using Dropbox connection on your computer.
    Perhaps there is a bug in Dropbox connection, I have not tested that method since I used 2017.
    With Dropbox Connection Moneydance uses the Dropbox API to talk to the Dropbox service directly. So, you don't need to have Dropbox client actually installed on your computer, but you do need to be online when Moneydance is running in order for changes to be synced. With Drobox Folder Moneydance will just read and write files to your Dropbox folder on your computer, which means that you need to have Dropbox client installed and running, but you don't need to be online in order for Moneydance to read and write the changes. Syncing will occur when you go online.

    Hope this helps

  10. 10 Posted by a575606 on 05 Mar, 2019 09:06 AM

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    Perhaps dropbox folder works better, but dropbox connection should work and I feel it's a bit more secure, so I prefer using that method. I just don't have the impression that anything is being done about these bugs, that's what's frustrating. Also the state of the android app is really bad for commercial software.

  11. 11 Posted by derekkent23 on 05 Mar, 2019 03:39 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Rutkowski

    My setup is two computers windows 7 and windows 10 running 2019.2(1860) plus an Android phone. Preview build at https://infinitekind.com/preview
    I am using Dropbox Folder.

    As a test I tried Dropbox Connection.
    Primary computer, did a FILE – EXPORT BACKUP, then a FILE – RESTORE FROM BACKUP to give me a data set with a different name.
    Set this data set to sync via Dropbox Connection. Waited until Dropbox folder “.moneydancesync” was up to date.
    Synced my second computer to this data set using Dropbox Connection. Synced my Android phone.

    With all three devices open, adding a transaction to one resulted after the normal delay in it appearing in the other two devices. Tried adding/deleting in the different devices all worked. No need to close and open the Apps. The only restriction is on the phone and other mobile devices, you must exist an account screen to the main window within the App before you see the syncing message Test took about 15 minutes. Not sure why you are having problems unless its something to do with your mobile devices being Apple, although this seems unlikely.

    Your concerns about Dropbox Folder being less secure. Both methods encrypt your data using end to end symmetric AES256 encryption with the password only stored on your devices, so one method is just as secure as the other.

    If I were you, I would try Dropbox Folder, or if you really don’t want to do that start again with Dropbox Connection. In either case, set your computer to don’t sync, disconnect your mobile devices, delete Dropbox folder “.moneydancesync” and set up syncing from the start.

    Hope this helps.

  12. 12 Posted by a575606 on 05 Mar, 2019 05:56 PM

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    Thanks for going out of your way to do some testing. I guess I wish I didn't have to use dropbox at all, as I run my own cloud server from home, but that's another discussion.

    In my case syncing works, for the most part, but occasionally found the balances of certain accounts didn't match. Sync didn't show any error, and other transactions would appear as you described, but the balance continued not to match. After going through the transactions I could locate where the balance went out of sync and found a transaction that was duplicated in the mobile app but showed only once in the desktop app. This has happened a couple times now, and I've mentioned it to support directly, so hopefully it'll get worked out.

    Still would like them to make a priority of updating the android app though. Thanks again anyway.

  13. 13 Posted by dwg on 05 Mar, 2019 08:59 PM

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    I'm a fellow user.

    FWIW there is no difference in security between the Folder and connect methods, the only technical difference in is how the data gets moved.

    In both cases Moneydance encrypts the data and only Moneydance has the encryption key. With the connection method Moneydance writes the data directly to the dropbox server. With the folder method Moneydance writes the data to the dropbox folder and the dropbox client handles the movement to the dropbox server.

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