syncing issue

Mike Gullick's Avatar

Mike Gullick

29 Dec, 2018 11:09 AM

Hi,
I have Moneydance version 2017.7.1.(1671) and I am experiencing a strange syncing problem. I sync through my dropbox account.
I have accounts set up on my iPhone (IOS 12.01) and also on a Samsung Galaxy (Android v 5.1.1).My PC is running Windows 10 Moneydance syncs fine on the Android but on the galaxy it seems to sync every transaction but is permanently £5.90 out.

I have one transaction recorded for £5.90 in my account but if I delete this transaction it makes no difference to the outcome and the Galaxy still shows a deficiency of £5.90. Can you suggest a fix please?

  1. 1 Posted by derekkent23 on 29 Dec, 2018 12:11 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Use your iPhone in Moneydance setting to disconnect from Dropbox.
    On you PC in Moneydance do a FILE -EXPORT BACKUP. Then update for free your build of 2017 to 2017.10(1706) at https://infinitekind.com/download-moneydance-personal-finance-software
    Once Moneydance is running on your PC and your account look correct, reconnect to Dropbox on your iPhone.

    Hope this helps.

  2. 2 Posted by Mike Gulick on 29 Dec, 2018 12:27 PM

    Mike Gulick's Avatar

    Thanks Derek. I have tried your suggestion but to no avail. The problem still remains. Still £5.90 out. The weird thing is that on initial sync it flashes up the correct balance on the Android phone, then within a second or two drops the £5.90 off the balance.

  3. 3 Posted by derekkent23 on 29 Dec, 2018 01:38 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    I think I may have miss read your first post. There seems to be some contradictions. Which phone has the incorrect value? The phone with the error is the phone to be disconnected and reconnected.

    Did you update your MB build on your PC?

    If there is still an error, I will post a full reset procedure.

    By the way what syncing method are you using, Dropbox Folder or Dropbox connection?

  4. 4 Posted by Mike on 29 Dec, 2018 03:42 PM

    Mike's Avatar

    Hi Derek,

    Thanks for taking the time to look into this.

    The issue is only on the Android (Samsung) phone.

    I updated MB following your link.

    I have tried both Syncing methods with the same result on both.

    Problem still exists.

    Regards,

    Mike

  5. 5 Posted by derekkent23 on 29 Dec, 2018 03:59 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    RESET SYNCING
    1. On both your phones use there setting menu to disconnect.

    1. On your computer set Moneydances “Sync Method” to “Don’t Sync” under FILE – SYNCING, then click OK.

    2. Use FILE – EXPORT BACKUP to save a backup in case something goes wrong.

    3. Then shut down Moneydance. If you are using Dropbox as the backup location wait till the Dropbox icon states “Up to Date”. This can take some time.

    4. Using your computer, in the Dropbox folder delete the folder “.moneydancesync”. Watch the Dropbox icon and wait till it states “Up to Date”.

    5. Open Moneydance on your computer under FILE - SYNCING, set your “Encryption Passphrase”, set “Sync Method” to “Dropbox Folder”, click OK.

    6. Wait for Dropbox folder “.moneydancesync” and its contents to be created. Check the Dropbox icon states “Up to Date”.

    7. Set up syncing to your mobile devices following this article. http://help.infinitekind.com/kb/syncing-and-sharing-data/syncing-wi...

    Wait for your data to be synced.

    If in any step you don’t get things how I describe, detail what you are seeing, including screen shots.

    Hope this helps.

  6. 6 Posted by Mike on 29 Dec, 2018 09:15 PM

    Mike's Avatar

    Hi Derek,

    You are a star! Thanks a lot for your help, it worked like a dream.

    Kindest regards,

    Mike

  7. 7 Posted by derekkent23 on 29 Dec, 2018 09:18 PM

    derekkent23's Avatar

    Glad I was able to help.

  8. 8 Posted by dwg on 29 Dec, 2018 09:30 PM

    dwg's Avatar

    I'm a fellow user.

    What I think may be happening in these cases is that the device thinks it has all transactions but in reality does not. Whenever you use the Dropbox Connection method you device must be online to dropbox whenever you are using Moneybox - the mobile devices have to use Dropbox Connection.

    Now if for some reason the connection is lost I could see Moneydance thinking all transactions have been processed but they have not, and there is no going back in time to check. In this case forcing a re-syncing.should fix it, but we only have a way to force the whole resync.

    It's an idea anyway of what may be happening.

  9. 9 Posted by Mike on 03 Jan, 2019 04:16 PM

    Mike's Avatar

    Hi Derek,
    There is now a new problem in that the IPhone will not sync. Though it says that it has synced.

    Regards
    Mike.

    Sent from my iPhone

  10. 10 Posted by derekkent23 on 03 Jan, 2019 05:09 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    So your Android phone is now syncing with the correct values displayed?
    But when you attempt to connect your iPhone it does not sync?
    I don't have a iPhone, mine is Android so not sure what is displayed when you try to sync. When the phone searches for a file to sync with do you see more than one? I have read of some users of iPhones who have left there phone syncing over night and the next day it sync correctly. If you can detail exactly the sequence of event messages you get etc maybe something else will occur. As a last resort repeat the sync reset procedure.

  11. 11 Posted by dwg on 03 Jan, 2019 08:08 PM

    dwg's Avatar

    You have re-setup syncing on your iPhone as well ?

    The process Derek gave you resets the syncing process and that includes the internal name used by the data set, its ID if you like, so all devices must be reattached. So you need to setup the iPhone as if it was a new setup.

  12. 12 Posted by derekkent23 on 03 Jan, 2019 09:31 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Hi Mike

    The very first step in my instruction for sync reset was "On both your phones use there setting menu to disconnect" can you confirm you performed that step?

  13. 13 Posted by Mike on 03 Jan, 2019 09:41 PM

    Mike's Avatar

    Hi,
    Yes. I deleted the app on the iPhone and reinstalled it. It made no difference.
    Regards
    Mike

    Sent from my iPhone

  14. 14 Posted by derekkent23 on 03 Jan, 2019 09:47 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Then leave your iPhone syncing overnight, if that does not work try the reset procedure again, second time lucky.

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