App Can't find files to sync

nicoleddrayer's Avatar

nicoleddrayer

06 Dec, 2018 05:49 PM

My app wasn't syncing the correct file to my desktop, so I disconnected dropbox on the app, signed out on the app, signed back in. However, now the app is not finding any files to choose a sync with - the wheel keeps spinning.

Any suggestions on how to fix this?

  1. 1 Posted by nicoleddrayer on 06 Dec, 2018 08:00 PM

    nicoleddrayer's Avatar

    Somehow this is now resolved. I deleted my moneydance sync file and the file on dropbox. Changed my moneydance file to don't sync>closed moneydance>reopened moneydance>reactivated sync w/dropbox and was able to successfully resync with the iOS app.

  2. 2 Posted by dwg on 06 Dec, 2018 08:11 PM

    dwg's Avatar

    I'm a fellow user.

    The process you took reset the syncing. The initial problem you had suggests that syncing had somehow become confused - something had gone wrong and it was not able to recover. Where and what has gone wrong I doubt if anyone could say.

    The action you have taken is what I believe would have been recommended to do.

  3. 3 Posted by nicoleddrayer on 06 Dec, 2018 08:26 PM

    nicoleddrayer's Avatar

    Ugh! Now any transactions added either to the app/or to the main file on
    my laptop are not syncing. Both the app and Dropbox are saying
    synced/files up to date. However, the transactions are not syncing.

    Anyone have a solution? I even tried disconnecting and reconnecting in the
    app. Closing Moneydance and reopening on the laptop to force sync.
    Somehow, Dropbox is not updating the only file I have in use for syncing.

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