My two iphones are syncing properly but the pc moneydance does not sycn

David Greene's Avatar

David Greene

11 Aug, 2018 10:44 PM

This just started and no reason for it. I have tried dropbox connection and dropbox folder, neither are updating the pc moneydance for transactions generated on the two iphones. the phones are syncing, just not the pc.

  1. 1 Posted by derekkent23 on 12 Aug, 2018 01:04 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Have you updated your Moneydance App on your iPhones to 2.19

    Assuming you are running 2017 on your PC you will probably have to reset syncing. As any transactions on your phones and not on the PC will be lost. So you may wont to manually update your PC first.

    RESET SYNCING
    1. On both phones use there setting menu to disconnect.

    1. On PC Set Moneydances “Sync Method” to “Don’t Sync” under FILE – SYNCING, then click OK.

    2. Use FILE – EXPORT BACKUP to save a backup in case something goes wrong.

    3. Then shut down Moneydance. If you are using Dropbox as the backup location wait till the Dropbox icon states “Up to Date”. This can take some time.

    4. Using your computer, in the Dropbox folder delete the folder “.moneydancesync”. Watch the Dropbox icon and wait till it states “Up to Date”.

    5. Open Moneydance on your computer under FILE - SYNCING, set your “Encryption Passphrase”, set “Sync Method” to “Dropbox Folder”, click OK.

    6. Wait for Dropbox folder “.moneydancesync” and its contents to be created. Check the Dropbox icon states “Up to Date”.

    7. Set up syncing to your mobile devices following this article. http://help.infinitekind.com/kb/syncing-and-sharing-data/syncing-wi...

    Wait for your data to be synced.

    If in any step you don’t get things how I describe, detail what you are seeing, including screen shots.

    Hope this helps.

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