No longer able to Sync with Dropbox

Keith Irby's Avatar

Keith Irby

29 Jul, 2018 09:37 PM

Hello,

Updated to latest version of MoneyDance and Dropbox syne fails. Reloaded app and still not able to sync. How do I correct to sync our transactions?

  1. 1 Posted by Glen Christense... on 29 Jul, 2018 11:30 PM

    Glen Christensen's Avatar

    I had the same problem and this process from the developer fixed the issue:

    Hi Glen,
    Sorry to hear of the issue you have encountered when syncing your data with the Moneydance mobile app. Can you try to resetting your syncing connection completely and see if setting up fresh allows a successful connection? This will involve disabling the current sync settings, deleting all trace of the sync from Dropbox, then setting up again from scratch -
    First disable Dropbox syncing in Moneydance via File --> Syncing, then close Moneydance.
    Using the Dropbox app or website interface, delete the .moneydancesync folder in your Dropbox folder.
    Then re-open Moneydance and re-enable Dropbox syncing via File --> Syncing.
    Sign out of Dropbox syncing on the Moneydance app on your mobile device and reconnect.
    If you have any un-synced transactions on your mobile devices then this process will delete any transactions not stored in the main data set. You'll want to manually enter any transactions like this before following the steps.
    Ian O
    Infinite Kind Support

  2. 2 Posted by Keith Irby on 09 Aug, 2018 07:08 PM

    Keith Irby's Avatar

    Thank you as this worked!
    Keith

  3. System closed this discussion on 08 Nov, 2018 07:10 PM.

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