Unable to Sync

Michael Novack's Avatar

Michael Novack

15 Jul, 2018 04:22 PM

I updated Moneydance to the new beta to fix a problem I was having with Wells Fargo online banking. That fixed that problem, but now I notice that my data on my iPhone and iPad are not in sync. What can I do to correct this problem?

  1. 1 Posted by derekkent23 on 16 Jul, 2018 07:39 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    I am also running the latest preview build from https://infinitekind.com/preview
    Updating did not affect my syncing between my windows 10 and windows 7 computers and my Android phone.

    Perhaps check that syncing is still enabled under FILE – SYNCING.

    If it is reset syncing as follows.
    1. Under FILE – SYNCING set Don’t sync.
    2. Do a FILE – EXPORT BACKUP.
    3. Disconnect syncing on your two mobile devices. Any data not synced to your computer will be lost. Make a note of any un-synced transactions.
    4. Delete the folder “.moneydancesync” in your Dropbox folder.
    5. Under FILE -SYNCING set the same syncing method as you were using.
    6. Start syncing on both your mobile devices in turn.

    Hope this helps

  2. System closed this discussion on 15 Oct, 2018 07:40 AM.

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