Unable to Sync

Michael Novack's Avatar

Michael Novack

15 Jul, 2018 04:22 PM

I updated Moneydance to the new beta to fix a problem I was having with Wells Fargo online banking. That fixed that problem, but now I notice that my data on my iPhone and iPad are not in sync. What can I do to correct this problem?

  1. 1 Posted by derekkent23 on 16 Jul, 2018 07:39 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    I am also running the latest preview build from https://infinitekind.com/preview
    Updating did not affect my syncing between my windows 10 and windows 7 computers and my Android phone.

    Perhaps check that syncing is still enabled under FILE – SYNCING.

    If it is reset syncing as follows.
    1. Under FILE – SYNCING set Don’t sync.
    3. Disconnect syncing on your two mobile devices. Any data not synced to your computer will be lost. Make a note of any un-synced transactions.
    4. Delete the folder “.moneydancesync” in your Dropbox folder.
    5. Under FILE -SYNCING set the same syncing method as you were using.
    6. Start syncing on both your mobile devices in turn.

    Hope this helps

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