Can you provide some information that will help support or other to able to help you.
What version/build of Moneydanceare you running on your computer, see under HELP - ABOUT MONEYDANCE. e.g 2017.7.1(1671)
What syncing method did you set under FILE - SYNCING.
Are you syncing to any other devices say to another computer.
What build of the APP are you running on the phone.