Disengaged Sync on my Mobile App, now can't get it connected again.

Dan Anderson's Avatar

Dan Anderson

28 Oct, 2017 08:01 PM

After disengaging sync by accident on my mobil app - Iphone 6 - I can't get it connected again.

Instructions I receive says... "To sync start Moneydance on your desktop and add the Network Synchronizer extension. Then select Extensions - Configure Network Syncing menu and add this device."

I tried opening up Money dance on my Macbook Pro but don't see anywhere about how to do the above. Can someone please reply to my e-mail here with some helps of how to get this working again? Thank you so much!

  1. 1 Posted by derekkent23 on 29 Oct, 2017 08:25 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    OK the devil is in the detail.

    You are going to have to provide more information.

    Can you confirm the version/build of Moneydance you are running? Check version/build under HELP – ABOUT MONYDANCE. Make sure you have the latest build, at time of posting 2017.5(1639). Download from https://infinitekind.com/download-moneydance-personal-finance-software

    What version of the mobile APP are you running on your devices? It should be 2.18.

    What syncing method did you set up under FILE – SYNCING?

    At what point in the setup procedure outlined in http://help.infinitekind.com/kb/syncing-and-sharing-data/syncing-wi...
    did you hit a problem?

    Provide as much detail as you can, including screen shots if possible.

    This will help support or others to construct an answer that can help you.

    Hope this helps.

  2. System closed this discussion on 28 Jan, 2018 08:30 AM.

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