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"Unable to sync with iPod Touch. Please verify access key."

Joseph Gelis's Avatar

Joseph Gelis

01 Sep, 2010 07:40 PM via web

Running MD 2010r3 (751), licensed, on a MacBook OS 10.5.8. IPod Touch with up-to-date OS and MB app. directly connected to MacBook via USB and also within WiFi signal. Followed install instructions however receive subject listed message when trying to add iPod Touch to devise list.

  1. 2 Posted by Lee Mitchell on 02 Sep, 2010 08:36 AM

    Lee Mitchell's Avatar

    Me too but having the problem with iphone 3G running iOS4. I have entered and reenetered code several times no luck.

  2. 3 Posted by Noel Hibbard on 03 Sep, 2010 11:28 AM

    Noel Hibbard's Avatar

    I am having problems too. It was working fine yesterday but this morning it will not sync. I installed iTunes 10 yesterday and I think this morning is the first time I have synced since. Maybe iTunes 10 it the problem?

  3. 4 Posted by hoovmoss on 04 Sep, 2010 03:04 AM

    hoovmoss's Avatar

    I'm experiencing the same thing, with an iPod Touch running iOS4. I have not yet upgraded to iTunes 10.

    I am running Moneydance in demo mode. I don't know if that makes a difference or not.

    Moneydance 2010r3 (751)
    OS: Mac OS X 10.6.4 x86_64
    Java: 1.6.0_20 (Apple Inc.)

  4. Support Staff 5 Posted by Angie Rauscher on 05 Sep, 2010 12:40 AM

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    Hi all,

    It shouldn't make a difference if you are using the demo version of Moneydance or not, it's fully functional, the only limitation is a max of 100 manually entered transactions.

    Can those of you who are having problems confirm that you've ruled out the most obvious issues, like being on the same wireless network, etc? You can find the faq section of the more common issues here. Please do remember that when entering the key there are no spaces, that tripped me up personally the first time around! If none of these are the problem, do let me know and we'll keep working on it.

    I haven't tested syncing with iTunes 10, but I'll be doing so tonight. If there's an issue in that quarter I will certainly post on the forums letting our users know and giving a timeline for resolution.

    Angie Rauscher
    Moneydance Support

  5. 6 Posted by hoovmoss on 05 Sep, 2010 01:06 AM

    hoovmoss's Avatar

    Thanks for a reply on the weekend, Angie!

    I can confirm that I have worked through the trouble FAQ and the troubleshooting guide before I posted. I checked and rechecked the code.

    But I thought I should go over it again tonight, and lo and behold it worked this time! There does seem to be some flakiness to the process, though. Last night I had to create a computer-to-computer network for MD to see my iPod Touch. Tonight that didn't work, but being on the same wifi network (the very same one I tried first last night) worked.

  6. 7 Posted by Lee Mitchell on 06 Sep, 2010 07:49 AM

    Lee Mitchell's Avatar

    Thanks for reply, yes I had already checked through all the faq's and can see no reason why it is not accepting the access key. Definitely on the same home network, no spaces in key etc etc. Will try again tonight and report back if succesful.

  7. Support Staff 8 Posted by Ben Spencer on 06 Sep, 2010 03:10 PM

    Ben Spencer's Avatar

    If you are getting the please verify access key message after you enter the key the only reason this message is ever displayed is if there has been a typo when entering the key. It is a long key and its easy to make mistakes entering it. It only contains the numbers 0-9 and the letters A-F, do not enter any spaces. If you want to try a different key remove and then reinstall the iphone app.

    If you are having any problem other than the "please verify access key" message please post in a different thread as what you are experiencing is unrelated.

    Sincerely
    Ben Spencer
    Moneydance Support

  8. 9 Posted by Joseph Gelis on 06 Sep, 2010 04:04 PM

    Joseph Gelis's Avatar

    Ben,

    I guess the problem that I am having is that I can not find my access key.
    When I open the Moneydance app on my iPod Touch it goes straight to by "Bank
    Account" page posting my balances. I do not get a welcome page with an
    access key. I checked for updates on my app and it states that I am up to
    date. How do I resolve this?

    Joe

    On Mon, Sep 6, 2010 at 10:12 AM, Ben Spencer <
    ***@tenderapp.com<tender%***@tenderapp.com>
    > wrote:

  9. Support Staff 10 Posted by Ben Spencer on 06 Sep, 2010 05:35 PM

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    Hi Joe

    The access key is only shown the first time the iphone app is run. If you have removed the device from the main Moneydance program and need to add it again it is necessary to uninstall the iphone app from your iphone and reinstall it. Then when you run a newly installed copy of the iphone app it will show you the access key.

    Sincerely
    Ben Spencer
    Moneydance Support

  10. 11 Posted by Joseph Gelis on 06 Sep, 2010 06:22 PM

    Joseph Gelis's Avatar

    Ben,

    Thanks. That did it. Somehow I missed that step when my app upgraded.

    Joe

    On Mon, Sep 6, 2010 at 12:37 PM, Ben Spencer <
    ***@tenderapp.com<tender%***@tenderapp.com>
    > wrote:

  11. 12 Posted by Lee Mitchell on 06 Sep, 2010 11:50 PM

    Lee Mitchell's Avatar

    Ben - thank you for your reply but I can assure you that there is no mistake entering the key (and I have tried over a dozen times including different combinations going left to right (as you would when reading a book) and top to bottom column by column. No spaces and only zeros.

    I am also not dyslexic.

    Therefore the problem must lie elsewhere. I will reinstall it and try once again before giving up.

  12. Support Staff 13 Posted by Angie Rauscher on 07 Sep, 2010 03:47 AM

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    Lee,

    I apologize for the difficulty you are having. The key is read like a book (in English) from top left to bottom right. I hope the reinstall goes well, Please do let us know how it goes, and if we can be of further assistance,

    Angie Rauscher
    Moneydance Support

  13. 14 Posted by Lee Mitchell on 08 Sep, 2010 12:00 PM

    Lee Mitchell's Avatar

    Reinstalled the app but now I get the "no devices running Moneydance were found" error.

    I give up, I've tried all the simple things but I'm not going to try and create new networks etc. It should not be this hard.

  14. Support Staff 15 Posted by Ben Spencer on 08 Sep, 2010 03:35 PM

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    Hi Lee

    I am sorry that you have been having such a hard time getting the Moneydance mobile app connected. There a a very large number of possible network configuration problems on your local network that may be the cause of this. We are working on a solution that will allow the sync to occur over the internet that should make the configuration significantly simpler.

    I am sorry for the trouble this has caused you.

    Sincerely
    Ben Spencer
    Moneydance Support

  15. 16 Posted by mike on 30 Jan, 2011 03:16 AM

    mike's Avatar

    I have the same problem. IOS app wasn't syncing on my iPhone4 and I deinstalled and reinstalled it. I brought up the Network syncing and started the IOS app. The app gave me an access key which I entered into the network sync screen (it saw the phone over WiFi). However even with the key entered exactly (w/o spaces) I get the "unable to sync ... Please verify access key" message. Below is the console message:

    java.net.MalformedURLException: For input string: "0:0:0:5e59:48ff:fe3c:a364%0:6366"

    at java.net.URL.<init>(URL.java:601)
at java.net.URL.<init>(URL.java:464)
at java.net.URL.<init>(URL.java:413)
at com.moneydance.modules.features.netsync.Main.getServiceURL(Main.java:218)
at com.moneydance.modules.features.netsync.Main.testKeyWithDevice(Main.java:313)
at com.moneydance.modules.features.netsync.SyncSettingsWindow.selectNewDeviceFromList(SyncSettingsWindow.java:180)
at com.moneydance.modules.features.netsync.SyncSettingsWindow.access$1100(SyncSettingsWindow.java:24)
at com.moneydance.modules.features.netsync.SyncSettingsWindow$DeviceAdder$1.run(SyncSettingsWindow.java:205)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:633)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:296)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:211)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:201)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:196)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:188)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)

  16. Support Staff 17 Posted by Ben Spencer on 05 Feb, 2011 07:10 PM

    Ben Spencer's Avatar

    Mike

    Can you please remove the iPhone app and reinstall it and then try adding it to the extension again.

    Ben Spencer

  17. 18 Posted by Joseph Gelis on 06 Feb, 2011 03:38 AM

    Joseph Gelis's Avatar

    This works in restoring the sync function but I am finding that I have to do
    this repeatedly (several times a week) in order to sync my iPhone and
    MacBook.

    Joe

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    On Sat, Feb 5, 2011 at 1:11 PM, Ben Spencer <
    ***@tenderapp.com<tender%***@tenderapp.com>
    > wrote:

  18. 19 Posted by Nikki on 12 Mar, 2011 04:45 PM

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    Is the "access key" the serial number/registration key that was emailed to me when I bought the software? I have copied and pasted into the field and it does not work. I have tried it with the hyphen and without. It's not a typo issue because I'm copying and pasting. If I'm using the wrong number, please advise where to find the correct one. If I have the correct number, and I've done everything listed above in the previous comments, please suggest what to do next.

    Thanks.

  19. Support Staff 20 Posted by Jessica Little on 13 Mar, 2011 01:42 PM

    Jessica Little's Avatar

    Hi Nikki,

    The access key is a long series of letters and numbers that is displayed on your iDevice when you first set up the app. That is the code you need to type into Moneydance. If you app isn't displaying the code, you can reinstall it to get a new one.

    Jessica Little
    Moneydance Support

  20. 21 Posted by Nicole Discola on 13 Mar, 2011 05:33 PM

    Nicole Discola's Avatar

    Ahhh...thank you! :)

    Sent from my iPod

  21. Jessica Little closed this discussion on 13 Mar, 2011 05:36 PM.

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