Also check you are running the latest build of Quote and exchange rate updater v1024.
There are two methods within Moneydance 2017 for obtaining security prices automatically.
The extension “Quote and exchange rate updater. For exchange rates use the source European Central Bank. If your securities are in the US try IEX Trading first, if that does not support a security try Alpha Vantage. Alpha Vantage also cover some securities outside the US, but is very, very slow.
Tom Freeman on 11 Jan, 2019 09:55 PM
If you are using the Quotes and Exchange extension, and have followed the excellent advice above, please attache a screen shot of your extension window. I can try to determine if the issue is the extension or if the tickers are not being supported.