Can't download security prices

Deborah Phillips's Avatar

Deborah Phillips

09 Nov, 2018 12:34 AM

I am having problems dowloading security prices. I have API key and it was all working but now just doesn't seem to do anything, will randomly download one and then nothing. I don't get any error, just says finished synching data but then nothing has updated.

Thanks,
Debbie

  1. 1 Posted by derekkent23 on 09 Nov, 2018 07:45 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    Can you confirm you are running at least the latest release of Moneydance 2017.10(1706) from
    https://infinitekind.com/download-moneydance-personal-finance-software
    and v1022 of the Q & ER.

    If you are still having problems can you try the free third-party alternative Quote Loader, see post 161 in this thread
    http://help.infinitekind.com/discussions/investments/3771-third-par...
    Download the PDF attached to post 161 and take a look. Use the link in the PDF to a YouTube tutorial to get a better understanding. Post how you get on. If you need any help just post.

    Hope this helps.

  2. 2 Posted by Deborah Phillip... on 15 Nov, 2018 03:27 AM

    Deborah Phillips's Avatar

    I am using the latest release.

    Still not downloading anything. The link you sent did not work, said it couldn’t find file.

  3. 3 Posted by derekkent23 on 15 Nov, 2018 07:57 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    This is the link to the PDF in post 165 at http://help.infinitekind.com/discussions/investments/3771-third-par...

    Post 165 in the thread Third-party Quote Loader in the Investment section.

    Download the PDF attached to post 165 and take a look. Use the link in the PDF to a YouTube tutorial to get a better understanding. Post how you get on. If you need any help just post.

    Hope this helps

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