need upgrade for 2016 prurchase or just buy new one how do i delete old one?

Debra Gerbatz's Avatar

Debra Gerbatz

13 Jan, 2019 12:06 AM

I am having moneydance accounting sent to my computer but my version is from 2016 and need to upgrade to work with the newer versions. How do I do the upgrade? or should i just purchase a new one. but how do I delete the old program? Thanks

  1. 1 Posted by Debra Gerbatz on 13 Jan, 2019 12:09 AM

    Debra Gerbatz's Avatar

    I am having the whole program for the past five years uploaded to my computer as my sister can no longer do the finances for my nephews and I am going to take over. I have the program on my computer but it is old and she has upgraded hers several times and I have not.

  2. Support Staff 2 Posted by Ethan on 13 Jan, 2019 03:12 PM

    Ethan's Avatar
  3. Ethan closed this discussion on 13 Jan, 2019 03:12 PM.

  4. Debra Gerbatz re-opened this discussion on 13 Jan, 2019 11:32 PM

  5. 3 Posted by Debra Gerbatz on 13 Jan, 2019 11:32 PM

    Debra Gerbatz's Avatar

    I need a refund for the upgrade purchase of $25 as I am not going to upgrade the existing program.
    Thank you,
    Debbie Gerbatz

    Sent from my iPhone

  6. 4 Posted by Debra Gerbatz on 13 Jan, 2019 11:36 PM

    Debra Gerbatz's Avatar

    Thanks Ethan but I have read all this prior to reaching out thus wasting4 hours of my day.
    Thanks though but please let someone know all those automated replies only insult my intelligence. Upon reading all the discussions I feel it is hopeless and I just want a refund as I will not be able to use the upgraded.
    Thanks
    Sent from my iPhone

  7. Ethan closed this discussion on 14 Jan, 2019 09:15 PM.

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