Advice re Upgrade->but for Beta?

Eamonn Herlihy's Avatar

Eamonn Herlihy

31 Dec, 2018 04:06 PM

Dear Infinite Kind,

My recent launch of my Moneydance (vn. 2017.10) advised me of an upgrade to vn. 2019.1831.
My impulse always is to update but my update dialog on this occasion told me it would be a Beta version with potential bugs!
Please would you tell me:
a) Is version 2019.1831 still a Beta version?
b) If not, when would the new stable version be available?
c) Would the upgrade be free?
d) Would I then also need to download a new Moneydance app for Android?

Hope to hear from you soon.

Regards and, of course,

A Very Happy New Year.

Éamonn Herlihy
[email blocked]

  1. Support Staff 1 Posted by Henry on 31 Dec, 2018 04:23 PM

    Henry's Avatar

    Hi Eamonn,

    Thank you for contacting us.
    a) version 2019.0 (1831) is still a beta version
    b) Our lead developer stated that the public version will be live any day now, I have flagged this discussion to be notified when it is.
    c) Did you purchase Moneydance from our website directly? I wasn't able to locate your purchase history using your email address. If you can provide either the email or billing address used to purchase, I will check again.
    d) Currently the same android app will be in use with the new version.

    Thank you for your kind wishes, a Very Happy New Year!

    Henry
    Infinite Kind Support

  2. 2 Posted by Eamonn Herlihy on 31 Dec, 2018 09:59 PM

    Eamonn Herlihy's Avatar

    Thanks, Henry, for prompt response.

    My concern was that the initial info re an upgrade gave no indication that it was to a Beta version. That was evident only when one went to the download page.
    I look forward to receiving news of the next version when stable (i.e., not in Beta).
    As regards my purchase, this was via my alternate (less used) email address, as follows:

    From: BMT Micro Orders <[email blocked]>
    Sent: 08 December 2017 16:32​
    To: [email blocked]
    Cc: [email blocked]
    Subject: Moneydance 2017 Product Information​
    Dear Eamonn Herlihy,​
    Thank you for purchasing Moneydance 2017

    Regards,

    Éamonn
    [email blocked]
    ________________________________

  3. Support Staff 3 Posted by Henry on 01 Jan, 2019 03:17 PM

    Henry's Avatar

    The Moneydance Updater extension can be set to exclude the beta versions (untick box in the extension window).

    Thank you for the additional details, I was able to find your purchase and can now confirm that the upgrade will be free in your case.

    Henry
    Infinite Kind Support

  4. 4 Posted by dwg on 01 Jan, 2019 08:18 PM

    dwg's Avatar

    I'm a fellow user.

    Unfortunately there is no differentiation between a beta of a new major release and what we call previews which are largely bug fixed versions of the existing release that have not reached stable status.

    I would advise mostly strongly not to upgrade to MD2019 at this time, it is very much a beta at the moment in my opinion.

  5. 5 Posted by Eamonn Herlihy on 02 Jan, 2019 12:24 PM

    Eamonn Herlihy's Avatar

    Thanks so much, dwg, for taking the trouble to warn me.

    Best regards for 2019—the year, that is!

    Éamonn
    ________________________________

  6. 6 Posted by Taner Danisment on 02 Jan, 2019 12:28 PM

    Taner Danisment's Avatar

    Beta version doesn't work on my surface.

  7. 7 Posted by Eamonn Herlihy on 02 Jan, 2019 12:37 PM

    Eamonn Herlihy's Avatar

    Thanks for taking the trouble to warn me, Taner.

    And all the best for 2019—the year, that is!

    Regards,

    Éamonn

    ________________________________

  8. 8 Posted by derekkent23 on 02 Jan, 2019 12:54 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Hi, Taner

    Windows 10? which installer did you try appx or exe
    2019 is still a beta. Would not recommend replacing 2017 yet. You should not try to run the two versions on the same computer you could corrupt your data set.
    If you have a second computer then uninstall 2017 from it, if installed and test 2019 on that.

  9. 9 Posted by Eamonn Herlihy on 04 Jan, 2019 11:34 AM

    Eamonn Herlihy's Avatar

    Thanks for the advice.
    I shall not install anything until the new version is stable.

    Regards—and happy new year

    ÉH

    ________________________________

  10. Support Staff 10 Posted by Henry on 12 Jan, 2019 06:59 PM

    Henry's Avatar

    @Eamonn and @Taner

    I wanted to inform you that we have just released the public version of Moneydance 2019 and it is available from here:

    https://infinitekind.com/downloads

    Henry
    Infinite Kind Support

  11. 11 Posted by Taner Danisment on 13 Jan, 2019 06:56 AM

    Taner Danisment's Avatar

    @Henry,
    I have downloaded the installation file using the link however new version didn't start on my Surface with windows 10.

    I uninstalled the old version and installed the new, the result is still the same. On the other hand I have installed the new version on another computer with Windows10, it worked.

    How can I make it run on my Surface pro?

    Thanks

  12. 12 Posted by dwg on 13 Jan, 2019 07:22 AM

    dwg's Avatar

    Is a file called errlog.txt being created in the .moneydance directory under you home folder? If so the contents may tell us something.

  13. 13 Posted by Taner Danisment on 13 Jan, 2019 07:33 AM

    Taner Danisment's Avatar

    No, it doesn't create such file.

  14. 14 Posted by dwg on 13 Jan, 2019 07:55 AM

    dwg's Avatar

    If the software installed, I'd assume you are not running in S mode. If it is out of S mode it should just be a normal Windows 10 system, so I am a little baffled

  15. 15 Posted by dwg on 13 Jan, 2019 08:01 AM

    dwg's Avatar

    Your machine doesn't happen to have a snapdragon processor does it?

  16. 16 Posted by Taner Danisment on 13 Jan, 2019 08:12 AM

    Taner Danisment's Avatar

    it is intel i7-6650

  17. 17 Posted by dwg on 13 Jan, 2019 08:14 AM

    dwg's Avatar

    Well it is not a processor problem then. I think I have run out of ideas.

  18. 18 Posted by Taner Danisment on 13 Jan, 2019 08:45 AM

    Taner Danisment's Avatar

    When I check with the task manager, moneydance shows up under background
    processes but not under apps, if helps....

  19. 19 Posted by Taner Danisment on 13 Jan, 2019 10:27 AM

    Taner Danisment's Avatar

    I have found a workaround.
    After creating a new account in the computer moneydance ran with that account.

    However another problem came to surface, when I try to enter the licence key moneydance says the key is wrong. When I check for eligibility to upgrade at the site, it says my licence is eligible for discounted purchase.

    Now for this upgrade do I need to repurchase the moneydance?

  20. 20 Posted by dwg on 13 Jan, 2019 10:30 AM

    dwg's Avatar

    If you purchased Moneydance 2017 then the upgrade to MD2019 is free, If you purchased an earlier version then the upgrade attracts a 50% discount

  21. 21 Posted by dwg on 13 Jan, 2019 10:33 AM

    dwg's Avatar

    If you create a new user account and the software runs but will not run in the original user account, the problem could be in the preferences file for the user. This file is called config.dict, try renaming this file and seeing if Moneydance will run correctly - if it does it will look like a new users has started moneydance.

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