Program is locked up

John L's Avatar

John L

12 Jun, 2018 01:12 PM

After I updated my mac to High Sierra 10.13.4, the moneydance program has become very unstable. It locks up about 50% of the time. I can open it, but have no control. Please help, or I will be forced to switch to Quicken!!

Thanks

JL

  1. 1 Posted by derekkent23 on 12 Jun, 2018 01:21 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    I would help if you posted the version and build of Moneydance you are running. see under ABOUT MONEYDANCE. e.g. 2017.8(1682). Also after a lock up post the errlog.txt file. With this information support or others should be able to help.

  2. 2 Posted by John L on 12 Jun, 2018 01:37 PM

    John L's Avatar

    My version of Moneydance is 2017.7.1 (1671)
    I was told to load the error log But I have not been able to locate them.

  3. 3 Posted by derekkent23 on 12 Jun, 2018 04:35 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    I am not a Mac user but from a post by support

    "Would it be possible to see your errlog.txt? If you're using Mac OS X, it should be located at one of these locations within your Home folder:
    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt or:
    ~/Library/Application Support/Moneydance/errlog.txt If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and copy and paste in the following:
    ~/Library"

    2017.7.1(1671) should not be giving you any problems unless you have a old extension installed. Try removing all extensions to see if that helps.

  4. 4 Posted by John L on 13 Jun, 2018 01:26 PM

    John L's Avatar

    Thank you for your assistance Derek Kent. When I do a search for the error log, it shows me it is in my user library folder, but I cannot access the files through finder. The library folder is not visible. When I get info on the 8 or so error logs in my search results, none of them are current, which leads me to believe this process is not creating an error log. The software is now accessible....Mystery to me. I wish the developer would chime in.....Leads me to believe there is NO customer support

    I cannot find any extensions that are related to Moneydance. Where are they normally stored?

    JL

  5. 5 Posted by derekkent23 on 13 Jun, 2018 02:03 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Extensions can be found under EXTENSIONS menu along the top. The errlog.txt file is created every time you start Moneydance even if there are not errors. it show the process being Performed.
    You can get to the content of the log under HELP - CONSOLE WINDOW.
    Support depends on who’s on duty and the time zone they are in. They only tend to post if help is not being given by other users or the problem is not being resolved.

    Hope this helps

  6. 6 Posted by John L on 13 Jun, 2018 02:32 PM

    John L's Avatar

    Derek,

    Yes I know you are not with Moneydance and I appreciate your help!

    Log:

    Starting Moneydance 2017.7.1 (1671) at Tue Jun 12 08:24:32 CDT 2018
    Settings Folder: /Users/jlottesnew/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
    OS: Mac OS X 10.13.4 x86_64
    Java: 1.8.0_162 (Oracle Corporation)
    Is in sandbox: true; restricted file access: false
    Initializing Moneydance SSL
    Created new custom trust manager
    INITPRINT: spawning background printer scanner thread...
    INITPRINT: async lookup of default print service
    MDPRINTER2: looking up print service...
    MDPRINTER2: no default print service found. Creating a PrinterJob to get one from there. 0.0 seconds
    printer job class property: sun.lwawt.macosx.CPrinterJob
    MDPRINTER2: PrinterJob: sun.lwawt.macosx.CPrinterJob@1d79e36b 0.013 seconds
    MDPRINTER2: PrintService from PrinterJob: Unix Printer : Brother_DCP_L2550DW_series 0.682 seconds
    MDPRINTER2: default print service: 'Unix Printer : Brother_DCP_L2550DW_series' found after 0.682 seconds
    multires images available: true
    error loading properties for theme custom from URL: file:/Users/jlottesnew/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application%20Support/Moneydance/custom_theme.properties error: java.io.FileNotFoundException: /Users/jlottesnew/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/custom_theme.properties (No such file or directory)
    initialized extension yahooqt in 1.417 seconds
    opening last file: John's Finances
    loading dataset: /Users/jlottesnew/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/John's Finances.moneydance
    loading with 128 bit encryption key
    reading trunk data tiksync/trunk
    trunk data loaded (0.543 seconds), checking for incremental updates
    loading un-synced txn files...
     reading txn file 20180612130811_960.txn
    loading synced txn files...
    replacing root: null () with new root: John's Finances (ce493e54-5c4d-4656-aee4-0d5f851d5b92
    dropbox folder should be at /Users/jlottesnew/Dropbox and exists=true
    base sync folder: /Users/jlottesnew/Dropbox/.moneydancesync
    dropbox folder should be at /Users/jlottesnew/Dropbox and exists=true
    base sync folder: /Users/jlottesnew/Dropbox/.moneydancesync
    recording (existing) txn editing: [ParentTxn(a8a4fa22-95dc-4a3a-a3b9-024f385893bd.20180601) desc=TARGET; val=-23957; stat= ; #splits=1; chk=; acct=01 Landmark Checking; date=20180601; splits=SplitTxn: val=23957; amt=-23957; desc=TARGET; stat= ; cat=Household; tags=[(samt:23957)(acctid:b50f248a-caba-42f1-9f3c-bfa0c0e7c463)(obj_type:)(id:74f90f9a-6fd2-4819-b89b-3b08b4ae83a6)(pamt:-23957)(oldid:-1)(acct:6729870)(desc:TARGET)(tags:)]; ], ; ]
    opening txns log file for writing: tiksync/out/20180613010040_539.txn-tmp
    recording (existing) txn editing: [ParentTxn(4e787bc7-b9ad-401f-b42c-005fecf90d8c.20180616) desc=We Energies; val=-13383; stat= ; #splits=2; chk=; acct=01 Landmark Checking; date=20180616; splits=SplitTxn: val=7893; amt=-7893; desc=; stat= ; cat=Utilities:Electric; tags=[(samt:7893)(acctid:76ba31f9-6604-492a-8d20-76145ac6bd68)(obj_type:)(id:f0c50bf3-d72f-4ccb-a92d-bc50aeeb1d3f)(pamt:-7893)(oldid:-1)(acct:6458811)(desc:)(tags:)]; ], SplitTxn: val=5490; amt=-5490; desc=; stat= ; cat=Utilities:Gas; tags=[(samt:5490)(acctid:58c75b65-d2ef-4720-8313-d2b77a21eb06)(obj_type:)(id:d939db1b-5a86-46d3-8518-acd3c0bc577d)(oldid:-1)(pamt:-5490)(acct:9669622)(tags:)(desc:)]; ], ; ]
    opening txns log file for writing: tiksync/out/20180613010111_341.txn-tmp
    recording (existing) txn editing: SplitTxn: val=7893; amt=-7893; desc=; stat= ; cat=Utilities:Electric; tags=[(samt:7893)(acctid:76ba31f9-6604-492a-8d20-76145ac6bd68)(obj_type:)(id:f0c50bf3-d72f-4ccb-a92d-bc50aeeb1d3f)(pamt:-7893)(oldid:-1)(acct:6458811)(desc:)(tags:)]; ]
    opening txns log file for writing: tiksync/out/20180613010334_367.txn-tmp
    recording (existing) txn editing: [ParentTxn(4e787bc7-b9ad-401f-b42c-005fecf90d8c.20180616) desc=We Energies; val=-11826; stat= ; #splits=2; chk=; acct=01 Landmark Checking; date=20180616; splits=SplitTxn: val=9141; amt=-9141; desc=; stat= ; cat=Utilities:Electric; tags=[(samt:9141)(acctid:76ba31f9-6604-492a-8d20-76145ac6bd68)(obj_type:)(id:f0c50bf3-d72f-4ccb-a92d-bc50aeeb1d3f)(pamt:-9141)(oldid:-1)(acct:6458811)(desc:)(tags:)]; ], SplitTxn: val=2685; amt=-2685; desc=; stat= ; cat=Utilities:Gas; tags=[(samt:2685)(acctid:58c75b65-d2ef-4720-8313-d2b77a21eb06)(obj_type:)(id:d939db1b-5a86-46d3-8518-acd3c0bc577d)(oldid:-1)(pamt:-2685)(acct:9669622)(tags:)(desc:)]; ], ; ]
    opening txns log file for writing: tiksync/out/20180613010411_928.txn-tmp
    recording (existing) txn editing: [ParentTxn(7e43b3b8-02e8-4438-b051-76faa29e0bd8) desc=200 W/D; val=-20000; stat= ; #splits=4; chk=w; acct=01 Landmark Checking; date=20180525; splits=SplitTxn: val=5000; amt=-5000; desc=200 W/D; stat= ; cat=Miscellaneous; tags=[(samt:5000)(acctid:26e28e59-cf9e-4562-870e-59ce62f9f104)(obj_type:)(id:fdaa3913-d1ad-4bec-9fb9-b8f516991adf)(pamt:-5000)(oldid:-1)(acct:6)(desc:200 W/D)(tags:)]; ], SplitTxn: val=5000; amt=-5000; desc=; stat= ; cat=Dining; tags=[(samt:5000)(acctid:cd8f0785-02af-430a-8b1b-b13ebc782f03)(obj_type:)(id:ffd5147d-25f8-407b-aaa8-c696d05ce98f)(oldid:-1)(pamt:-5000)(acct:7240918)(tags:)(desc:)]; ], SplitTxn: val=2000; amt=-2000; desc=; stat= ; cat=Groceries; tags=[(samt:2000)(acctid:15fc42c3-32a3-4749-88c2-57a8100d2853)(obj_type:)(id:0e6a5a1e-c219-4050-a89d-231c3fe82964)(oldid:-1)(pamt:-2000)(acct:1788019)(desc:)(tags:)]; ], SplitTxn: val=8000; amt=-8000; desc=; stat= ; cat=Travel; tags=[(samt:8000)(acctid:ce99676f-0506-4b1a-8e94-ebc904a0c37e)(obj_type:)(id:ce778eab-441c-4d2f-9902-3b131185ccb6)(oldid:-1)(pamt:-8000)(acct:871773)(desc:)(tags:)]; ], ; ]
    opening txns log file for writing: tiksync/out/20180613010520_097.txn-tmp
    recording (existing) txn editing: [ParentTxn(a8a4fa22-95dc-4a3a-a3b9-024f385893bd.20180601) desc=TARGET; val=-10743; stat= ; #splits=1; chk=; acct=01 Landmark Checking; date=20180601; splits=SplitTxn: val=10743; amt=-10743; desc=TARGET; stat= ; cat=Household; tags=[(samt:10743)(acctid:b50f248a-caba-42f1-9f3c-bfa0c0e7c463)(obj_type:)(id:74f90f9a-6fd2-4819-b89b-3b08b4ae83a6)(pamt:-10743)(oldid:-1)(acct:6729870)(desc:TARGET)(tags:)]; ], ; ]
    opening txns log file for writing: tiksync/out/20180613010619_745.txn-tmp
    have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added
    have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added
    have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added
    have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added
    Unable to load an XML resource bundle:
    java.lang.NullPointerException
    at java.util.Objects.requireNonNull(Objects.java:203)
    at java.util.Properties.loadFromXML(Properties.java:881)
    at com.moneydance.modules.features.yahooqt.XmlResourceBundle.<init>(XmlResourceBundle.java:52)
    at com.moneydance.modules.features.yahooqt.XmlResourceBundle.<init>(XmlResourceBundle.java:39)
    at com.moneydance.modules.features.yahooqt.Main.loadResources(Main.java:89)
    at com.moneydance.modules.features.yahooqt.Main$QuotesPreferencesListener.preferencesUpdated(Main.java:267)
    at com.moneydance.apps.md.controller.UserPreferences.firePreferencesUpdated(UserPreferences.java:426)
    at com.moneydance.apps.md.view.gui.PreferencesWindow.saveFields(PreferencesWindow.java:763)
    at com.moneydance.apps.md.view.gui.PreferencesWindow.buttonPressed(PreferencesWindow.java:792)
    at com.moneydance.apps.md.view.gui.OKButtonPanel.okButtonPressed(OKButtonPanel.java:221)
    at com.moneydance.apps.md.view.gui.OKButtonPanel.access$000(OKButtonPanel.java:22)
    at com.moneydance.apps.md.view.gui.OKButtonPanel$1.actionPerformed(OKButtonPanel.java:122)
    at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:2022)
    at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2348)
    at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:402)
    at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:259)
    at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonListener.java:252)
    at java.awt.Component.processMouseEvent(Component.java:6533)
    at javax.swing.JComponent.processMouseEvent(JComponent.java:3324)
    at java.awt.Component.processEvent(Component.java:6298)
    at java.awt.Container.processEvent(Container.java:2237)
    at java.awt.Component.dispatchEventImpl(Component.java:4889)
    at java.awt.Container.dispatchEventImpl(Container.java:2295)
    at java.awt.Component.dispatchEvent(Component.java:4711)
    at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4889)
    at java.awt.LightweightDispatcher.processMouseEvent(Container.java:4526)
    at java.awt.LightweightDispatcher.dispatchEvent(Container.java:4467)
    at java.awt.Container.dispatchEventImpl(Container.java:2281)
    at java.awt.Window.dispatchEventImpl(Window.java:2746)
    at java.awt.Component.dispatchEvent(Component.java:4711)
    at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:760)
    at java.awt.EventQueue.access$500(EventQueue.java:97)
    at java.awt.EventQueue$3.run(EventQueue.java:709)
    at java.awt.EventQueue$3.run(EventQueue.java:703)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
    at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:90)
    at java.awt.EventQueue$4.run(EventQueue.java:733)
    at java.awt.EventQueue$4.run(EventQueue.java:731)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
    at java.awt.EventQueue.dispatchEvent(EventQueue.java:730)
    at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
    at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
    at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:109)
    at java.awt.WaitDispatchSupport$2.run(WaitDispatchSupport.java:190)
    at java.awt.WaitDispatchSupport$4.run(WaitDispatchSupport.java:235)
    at java.awt.WaitDispatchSupport$4.run(WaitDispatchSupport.java:233)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.awt.WaitDispatchSupport.enter(WaitDispatchSupport.java:233)
    at java.awt.Dialog.show(Dialog.java:1084)
    at java.awt.Component.show(Component.java:1671)
    at java.awt.Component.setVisible(Component.java:1623)
    at java.awt.Window.setVisible(Window.java:1014)
    at java.awt.Dialog.setVisible(Dialog.java:1005)
    at com.moneydance.apps.md.view.gui.SecondaryDialog.setVisible(SecondaryDialog.java:104)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI$3.run(MoneydanceGUI.java:762)
    at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
    at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
    at java.awt.EventQueue.access$500(EventQueue.java:97)
    at java.awt.EventQueue$3.run(EventQueue.java:709)
    at java.awt.EventQueue$3.run(EventQueue.java:703)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
    at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
    at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
    at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
    at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
    at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)

  7. 7 Posted by derekkent23 on 14 Jun, 2018 08:08 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    You need to try and find the errlog.txt file. It should have the same content as the file displayed in the console window the first line of which gives you the date/time.
    You will then be prepared to post the errlog.txt if the program locks up again and you cant get to the console window. Also post what you were doing at the time of lockup. When using a Mac it has been reported that if the process involved opening a dialog box/new window that it opens behind the current window and thus user think the program has locked up when In fact the program is waiting for input. Uncover that dialog box/new window and all is well.

    Hope this helps

  8. System closed this discussion on 13 Sep, 2018 08:10 AM.

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