Refund

Chris Tribur's Avatar

Chris Tribur

05 May, 2018 03:19 PM

I downloaded and attempted to use your program for Mac. It was not compatible with my credit union and therefore useless to me. I emailed you requesting a refund and got no response. I then disputed the charge with my CC company. I have just been rebilled by them. I'm NOT a happy camper. I've deleted your software from my computer and will definitely not recommend it to anyone.

  1. Support Staff 1 Posted by Henry on 06 May, 2018 11:26 AM

    Henry's Avatar

    Hi Chris,

    Thank you for contacting us.
    I double checked your previous interactions and found a response 4 minutes after your initial post. Would it be possible that the response is available in your Spam/Junk folder?

    I am very sorry that this experience was an unpleasant one.

    Moneydance supports automatic downloads via Direct Connect, and unfortunately Bellco Federal Credit Union do not support this connection method.

    If you choose to try Moneydance a future time, then you always can get manual downloads of transactions if the financial institution doesn't support direct connect.

    Henry
    Infinite Kind Support

  2. System closed this discussion on 05 Aug, 2018 11:30 AM.

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