error 2000 when trying to download Chase bank transactions

Ryan O'Shields's Avatar

Ryan O'Shields

08 Aug, 2011 04:25 PM

This is the error I received:

There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Chase

The error code reported by the server was: 2000

USER NOT AUTHORIZED TO ACCESS THE SYSTEM WITH THIS APPLICATION

I did not receive this error when trying to download from Bank of America. I am currently in the trial period and want to make sure this works properly. How do I get the Chase information to download?

  1. 1 Posted by Angie Rauscher on 08 Aug, 2011 05:43 PM

    Angie Rauscher's Avatar

    Ryan,

    Most financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that they do not support Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.

    Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!

    Angie Rauscher
    Moneydance Support

  2. 2 Posted by Ryan O'Shields on 08 Aug, 2011 10:04 PM

    Ryan O'Shields's Avatar

    Thanks for your quick response. I do have one more issue. One of my banks is not on your list and basically has no interest in pursuing it on my request alone. Can you help with that issue? The bank is MidFirst Bank headquartered in Oklahoma.

    Thanks

    Sent from my iPhone

  3. 3 Posted by Jessica Little on 09 Aug, 2011 03:55 PM

    Jessica Little's Avatar

    Hi Ryan,

    Unfortunately, it doesn't appear that your bank supports direct OFX connections, which Moneydance (and other financial software) requires in order to talk directly to a bank. The best way to get your transactions into Moneydance is to use a web browser to download them from your bank's web site. You can download into QFX, QIF, OFX or OFC files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance. You can also open your bank's download page directly (after entering the appropriate address in the Account->Edit Account menu) by going to the menu bar and selecting Online->Open Account Website.

    If your bank begins to support direct OFX connections in the future, we will be happy to work with them.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Jessica Little
    Moneydance Support

  4. System closed this discussion on 31 Mar, 2015 03:36 PM.

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