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PNC Error Code

Steffanie's Avatar

Steffanie

26 Feb, 2012 06:21 AM

I am given the following screen when I try to sign into my PNC virtual wallet account
https://www.onlinebanking.pnc.com/alservlet/OnlineBankingServlet

with and Error Code of P40008463 I have never seen this before and would like to know what is going on.

  1. Support Staff 1 Posted by Angie Rauscher on 26 Feb, 2012 06:45 AM

    Angie Rauscher's Avatar

    Steffanie,

    Are you trying to log on to PNC's website, or to download PNC transactions from within Moneydance?

    Do let me know and we'll go from there,

    Angie Rauscher
    Moneydance Support

  2. 2 Posted by John on 12 Mar, 2013 01:06 PM

    John's Avatar

    Is PNC only tempoarily changeing the Bill Paying routine print out for Payment Activity ?

  3. Support Staff 3 Posted by Angie Rauscher on 12 Mar, 2013 04:59 PM

    Angie Rauscher's Avatar

    John,

    I'm not sure what kinds of changes PNC is making, could you please let me know if you're getting an error message? A screenshot would be especially helpful in diagnosing the issue,

    Angie Rauscher
    Moneydance Support

  4. 4 Posted by John & Weze on 12 Mar, 2013 06:28 PM

    John & Weze's Avatar

    Angie,
    There was an error code before it blocked me from getting to adding bills,
    after I selected bill paying routine. I don't remember the error code number
    other than it said try later.

    I tried later in the day and did get into the bill paying routine, added mu
    invoice amount ok , but when I went to the payment activity area, this is
    where the change was made. Its completely different than before, and there
    is no print message on page. the page is not the same info as before, there
    is no account numbers listed with any of the invoices to be paid. When I
    went to force a printout of the work completed , the information did not fit
    the 8 x 10 page. When I tired to preview adjust and print I loot my printer
    connection and had to reboot. I did talk to some one today via wealth
    management, Justin said some one would try to work on the problem and get
    back in the next 3 days. I hope this info helps you ! I also think what ever
    the change was it is causing my PC to crash when I go into PNC on line
    banking, forcing a reboot .
    Thanks
    John A. Houston
    570-722-4770

  5. Support Staff 5 Posted by Jessica Little on 20 Mar, 2013 11:53 AM

    Jessica Little's Avatar

    Hi John,

    Are you trying to pay bills using Moneydance or the PNC website? If you're using their website, you'll need to contact PNC for support. It sounds like they might be making changes to their site, but they'd be able to give you more information on those changes.

    Jessica Little
    Moneydance Support

  6. 6 Posted by Thomas R McEnte... on 09 Jun, 2013 05:01 AM

    Thomas R McEntee's Avatar

    Don't know what Moneydance is. I am a PNC customer & I see you're looking for a screenshot of PNC online banking error code P40008463. This is my 2nd problem with them in two days. In both cases I never even got to using a password. One was on the phone with Telebanking, and today trying to get on the website. Their possible explanations and excuses were feeble and absolutely and none of their suggested possible scenarios on my end took place. I screenshot everything to do with any financial situation. Since I'm on a PC I am sending a Paint file. I hope this helps as I don't believe that we get the truth much of the time. I'm not alone. thanks in advance

  7. Support Staff 7 Posted by Jessica Little on 11 Jun, 2013 01:58 PM

    Jessica Little's Avatar

    Hi Thomas,

    We are unable to offer support for problems with the PNC website. You'll need to contact PNC support directly for help with this issue.

    Jessica Little
    Moneydance Support

  8. Jessica Little closed this discussion on 11 Jun, 2013 01:58 PM.

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