Error code 2000 when connecting to ING Direct
Karl Krause
via web
I am a new user and trying out Moneydance, hoping to dump quicken.
This is my Initial time downloading transactions from ING to
moneydance. Online setup seem to work fine. But when I attempt to
download I receive the following error message:
There was an error communicating with your financial institution.
The details of this error are below.
Bank Name: ING Direct (Moneydance 2011 only)
The error code reported by the server was: 2000
General error
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Support Staff 2 Posted by Jessica Little on 10 Jan, 2012 03:34 AM
Hi Karl,
ING has a non-standard server setup that causes this error in Moneydance. We're working on a fix, but in the meantime it;s fairly easy to work around. You simply need to do one manual transaction import into your account. Just download an OFX or QFX file from ING and import it into Moneydance. Once you've done that, you should be able to use the built-in download option for future updates.
Hope that helps. Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!
Jessica Little
Moneydance Support
3 Posted by Randy F on 17 Jan, 2012 04:08 AM
Karl - I suggest you take a look at the thread "ING Direct now supports direct connection" (link below). There is good info in there. The trick at the moment seems to be if you can get the OFX downloads to work once then the direct connect will follow suit. Just make sure your connection is setup correctly as ING's online access code is your Dire3ct Connect password (at least in my case)
http://help.infinitekind.com/discussions/financial-institution-dire...
Randy
4 Posted by Carol on 16 Mar, 2012 09:31 PM
Downloaded a QFX file from ING and importing in into Moneydance worked perfectly.
Jessica Little closed this discussion on 17 Mar, 2012 06:09 PM.