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New England Federal Credit Union - Connection Timeout

Michael Davis

08 Jan, 2012 06:42 PM via web

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I've been using MD since the 1st of the year. Transaction downloads worked fine via direct connect until about a week ago. I've been doing it manually hoping this would sort itself out. It hasn't. I've tried disabling one account, and going through setup, but even that won't complete properly; it times out too. Do you have any information on issues with NEFCU in Williston, VT.
Thanks,
Mike

Starting Moneydance 2011r2 (803)

Settings Folder: C:\Users\Stephanie.moneydance

OS: Windows Vista 6.0 x86

Java: 1.7.0 (Oracle Corporation)

setStatus(Downloading Transactions..., -1.0)

java.net.ConnectException: Connection timed out: connect

at java.net.DualStackPlainSocketImpl.connect0(Native Method)

at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)

at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)

at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)

at java.net.AbstractPlainSocketImpl.connect(Unknown Source)

at java.net.PlainSocketImpl.connect(Unknown Source)

at java.net.SocksSocketImpl.connect(Unknown Source)

at java.net.Socket.connect(Unknown Source)

at sun.security.ssl.SSLSocketImpl.connect(Unknown Source)

at sun.security.ssl.BaseSSLSocketImpl.connect(Unknown Source)

at sun.net.NetworkClient.doConnect(Unknown Source)

at sun.net.www.http.HttpClient.openServer(Unknown Source)

at sun.net.www.http.HttpClient.openServer(Unknown Source)

at sun.net.www.protocol.https.HttpsClient.<init>(Unknown Source)

at sun.net.www.protocol.https.HttpsClient.New(Unknown Source)

at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)

at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(Unknown Source)

at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(Unknown Source)

at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2549)

at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2510)

at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:631)

at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:889)

at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:899)

at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:632)

at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:552)

at com.moneydance.apps.md.view.gui.acctpanels.BankAcctPanel$DLTxnsRunnable.run(BankAcctPanel.java:426)

at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:109)

1. Support Staff 2 Posted by Jessica Little on 09 Jan, 2012 06:06 PM

   

   Hi Michael,

   It looks like our connection information for your bank might be out of date. I'll research the new information and let you know when we've updated our database. This should be within 7-10 business days.

   I'm sorry for the inconvenience.

   Jessica Little
   Moneydance Support

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2. Support Staff 3 Posted by Jessica Little on 19 Jan, 2012 05:10 PM

   

   HI Michael,

   We've updated our connection information for your bank, so you should be able to connect now. You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

   1) Select your bank account in Moneydance
   2) Select the Online->Setup Online Banking button/menu
   3) Click the Disable button. If you don't see a disable button, continue to step 5.
   4) Select the Online->Setup Online Banking button/menu (again)
   5) Click the New Connection button and select your bank from the list of available institutions that pops up. Hit OK
   6) Continue with the setup process, entering your username/password
   7) Repeat steps 1-6 for any additional accounts

   Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

   Please let me know if you continue to have connection problems after recreating your connection.

   Jessica Little
   Moneydance Support

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3. 4 Posted by Michael on 21 Jan, 2012 10:50 PM

   

   Jessica,
   Its working for all my NEFCU accounts now.
   Thanks,
   Mike

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4. Jessica Little closed this discussion on 22 Jan, 2012 04:25 PM.

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