can't connect to

Mark 's Avatar


05 Mar, 2011 09:31 PM

I cannot seem to connect to the Wells Fargo retirement plan website to download my 401K investment data.
Any help would be greatly appreciated. I know Wells Fargo is listed in financial institutions menu, but I have had no luck.


  1. 1 Posted by -Kevin N. on 05 Mar, 2011 11:13 PM

    -Kevin N.'s Avatar

    Hi Mark,
    To assist the MD Support Staff in helping you, you should provide the following:
    Moneydance version
    Operating System (32 or 64-Bit)
    Version of Java
    You can glean this information from the first few lines of text in the Console Window listed under Moneydance's Help menu. Copy and paste the information into your next post.
    Also provide any error messages that you receive from within the program.
    Note that there are several instances of Wells Fargo listed in the New Connection list of Financial Institutions. I count 6. Make sure you are attempting to establish your connection with the proper one.
    HTH -Kevin N.

  2. 2 Posted by Mark on 06 Mar, 2011 01:27 AM

    Mark's Avatar

    Starting Moneydance 2010r3 (757)
    Settings Folder: C:\Documents and Settings\owner.moneydance
    OS: Windows XP 5.1 x86
    Java: 1.6.0_24 (Sun Microsystems Inc.)

  3. 3 Posted by Jessica Little on 06 Mar, 2011 02:46 PM

    Jessica Little's Avatar


    Are you getting any error messages when you try to connect? If so, could you please copy them here? That will help me troubleshoot the issue more easily.

    Jessica Little
    Moneydance Support

  4. Jessica Little closed this discussion on 06 Mar, 2011 04:00 PM.

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