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Multiple accounts at BofA, one works the other does not.

Jerold

06 Sep, 2010 05:00 AM via web

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I am trying to set up two BofA accounts. I transferred the accounts with no transaction data from Quicken QIF files and the accounts some how had the same account & routing numbers on both. When I downloaded one account I got transactions from the other. I fixed that issue my editing the account & routing number on the 2nd account. Now the first account still works but the 2nd doesn't.

I get the following message: "The error code reported by the server was:2000".

Any fixes for this issue? I am using the trial version 2010r3 Build 751 on an XP machine. I really like the product, but the download feature is a must have. There are several other institutions I will need to add also. Are there known issues with any other banks and credit card companies?

Thanks in Advance!

1. 2 Posted by -Kevin N. on 06 Sep, 2010 12:52 PM

   

   Hi Jerold,
   There was someone with a similar problem with E-trade accounts. The original issue you experienced sounds like your B of A accounts were not mapped properly.
   Look to this thread, specifically post number 6 from forum member Oilcan.
   http://help.infinitekind.com/discussions/problems/706-multiple-acco...
   Post back to let us know if it worked out for you. OK?
   HTH -Kevin N.

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2. Support Staff 3 Posted by Angie Rauscher on 06 Sep, 2010 04:59 PM

   

   Jerold,

   Kevin's advice is sound, and I have attached a screenshot of the mapping interface to this thread. Please let me know if I can be of further assistance, and if this does not resolve the issue do let me know so we can look into other possible causes and solutions.

   Angie Rauscher
   Moneydance Support

   • Account_Mapping_screen_2.JPG 87.6 KB

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3. 4 Posted by Jerold on 07 Sep, 2010 04:39 AM

   

   Hey Folks,

   Thanks a million! I will test this out over the next few days because I think that Kevin's direction did the trick. I will keep you posted on any other issues as I run through the trial version. So far I am very pleased with the product and the support from IK staff and the community.

   Financial Freedom to All!

   Jerold

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4. 5 Posted by -Kevin N. on 07 Sep, 2010 12:10 PM

   

   Hi Jerold,
   Glad to hear that things have gotten cleared up.
   Proper recogition (props) to forum member Oilcan for the mapping instructions.
   -Kevin N.

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5. Jessica Little closed this discussion on 07 Sep, 2010 04:16 PM.

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