Have you enabled "Direct Connect" on your account? This can
usually be done by using their web management console or by calling
and requesting that "Direct Connect" be enabled for your account
(since many financial institutions aren't aware of Moneydance they
may say that they don't support it, however they are aware of
If you've already done that, it may be possible that you've been
locked out of your account, which can happen after 3 password
failures or other login failures. For that, it's recommended to
call your financial institution and ask if this is the case and to
re-enable your account.
If either of these don't work or you've already tried them, let
us know and we'll continue to diagnose the problem!
Scott, Thanks for the reply. I have been using MD and Discover
for the last 6 months or so and all has been working fine. I have
not downloaded transactions for the last few weeks so tried last
night and received this error. I tried setting up a new account and
connecting to Discover via the "set up online banking" and when I
choose Discover Card I immediately receive the same 503 connection
error and can't move to the next step. I can set up other
institutions as I tried Chase and another institution with no
issues. And no issues on my bank. I can log into the Discover
website to my account no problems as well??? Can you set up and
reach the discover server on your end?
Thanks for the reply,
Truth is I don't use DC enough to warrant spending time on the
phone with their IT dept. trying to resolve this.
I really posted just to let Matt know that the issue with DC is
still evidently unresolved and to further confirm that the issue
was not something on his end.
Sorry for the confusion! My comment was to make Matt other users
aware (in case they aren't already, and I know you are) that we
don't have any control over FI's OFX servers and so we can't do
anything when they go down.
As well, of course, thanks for providing all the useful
information on this thread and other areas of the forum! I'm not
sure if any of our support staff uses a Discover card, so it would
have taken us more time to determine that that was the issue.
Thanks guys appreciate all the help!
Scott, sorry...the frustration was directed at Discover and their servers being down. Appreciate the follow up. You guys have a great weekend!
Sent via BlackBerry by AT&T
FYI, I am having the same problem today. Have not been able to
connect all day getting the error message above. I realize by the
thread that it looks like a Discover server problem, but I have had
very few problems connecting in the past. Discover is my primary
card and I do my financing every weekend, so this a nuisance. Just
thought I would let others know it isn't just them. As always,
appreciate MD Support quick responses.
I looked into this a little more to see if maybe they had
updated their server recently and we needed to update our database.
As far as I can tell, nothing has changed as far as the connection
information is concerned. The service is just down.
You may want to contact them to see if they have a timeline on
when this might be fixed. If they say direct connect is working and
you still have trouble connecting in Moneydance, let me know and
I'll look into it again from our end.
Thanks Jessica I spoke to discover yesterday and they said everything is working on their end. I sent an email last night as well but have not heard back yet. Thanks for the continued help.
Sent via BlackBerry by AT&T
When you talk to Discover, make sure you are clear that you're
having trouble with direct connect and not web connect. I'm sure
their web connect system is working fine, and they tend to assume
that folks are using web connect unless you correct them.
Hey everyone. Discover is aware of the issue and it appears to
be their issue. I sent the error message to them via email support
pretending to be a Quicken user so they couldn't use the "we don't
support MD" excuse. We know it is the same interchange format.
Unfortunately no ETA on fix but at least you know it is not MD or
us. Discover suport sure isn't MD support!
*Thank you for your recent message regarding downloading your
transactions into Quicken®. I understand your frustration with
the technical difficulties you have encountered and will be happy
to assist you today.
We are aware of an issue Quicken® users are having when
downloading transactions, which is either causing a server error.
We are continuing our efforts to resolve the problem as soon as
possible. At this time, we do not have an estimated time as to when
this will be resolved. I apologize for inconvenience this has
You can find more information on Quicken's website using the
Broken again. Same 503 Service Temporarily Unavailable error.
It might be best to just manually download OFX data. One caveat is
that the ability to perform manual downloads seems to be browser