Error DL/Connecting to Discover
Matt Dubson
Hey Guys, I reviewed the other blog sting about losing the discover connection but I am getting a different error
A communication or parsing error occurred. This could be the
result of a network problem, a proxy error, or misconfigured
server.
Error Description: java.io.IOException: HTTP Error:503 Service
Temporarily Unavailable
I tried disabling and reconnecting the online line connection per the other string on the help site put as soon as I pick the Discover institution when setting up a new conncetion I receive the same error as above. All my other institutions are downloading no problem and I can set up new connections to other institutions as well. Just Discover that is causing the problem.
Here is what I am running
Moneydance 2011r2
Java Version: 1.6.0_33
Java Vendor: Apple Inc.
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Support Staff 2 Posted by Scott Meehan on 09 Jul, 2012 01:51 PM
Hi Matt,
Have you enabled "Direct Connect" on your account? This can usually be done by using their web management console or by calling and requesting that "Direct Connect" be enabled for your account (since many financial institutions aren't aware of Moneydance they may say that they don't support it, however they are aware of "Direct Connect").
If you've already done that, it may be possible that you've been locked out of your account, which can happen after 3 password failures or other login failures. For that, it's recommended to call your financial institution and ask if this is the case and to re-enable your account.
If either of these don't work or you've already tried them, let us know and we'll continue to diagnose the problem!
Scott Meehan
Moneydance Support
3 Posted by Matt Dubson on 09 Jul, 2012 02:14 PM
Scott, Thanks for the reply. I have been using MD and Discover for the last 6 months or so and all has been working fine. I have not downloaded transactions for the last few weeks so tried last night and received this error. I tried setting up a new account and connecting to Discover via the "set up online banking" and when I choose Discover Card I immediately receive the same 503 connection error and can't move to the next step. I can set up other institutions as I tried Chase and another institution with no issues. And no issues on my bank. I can log into the Discover website to my account no problems as well??? Can you set up and reach the discover server on your end?
4 Posted by -Kevin N. on 09 Jul, 2012 02:24 PM
Hi Matt,
Just to confirm, my Discover Card account is throwing the same error message.
It's apparently a Discover Card issue, just have to wait it out.
HTH -Kevin N.
5 Posted by Matt Dubson on 09 Jul, 2012 03:13 PM
Thanks Kevin, Glad to know it isn't me:)
6 Posted by dubsonm on 09 Jul, 2012 04:54 PM
Thanks Kevin glad to know its not me!
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7 Posted by -Kevin N. on 09 Jul, 2012 06:16 PM
Hi Matt,
Discover Card connection appears to be working again.
HTH -Kevin N.
8 Posted by -Kevin N. on 14 Jul, 2012 04:31 PM
I'm glad I don't use Discover Card too often. Their OFX server is down more than it's up.
9 Posted by dubsonm on 14 Jul, 2012 04:37 PM
Same problem here this afternoon.....little frustrating.
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Support Staff 10 Posted by Scott Meehan on 14 Jul, 2012 06:35 PM
If the OFX server is going down, there's unfortunately nothing we can do about it, so it would be more useful to contact Discover and request that they improve their servers.
If, however, there are any issues that are on our end instead of theirs, please let us know and we'll look into them!
Scott Meehan
Moneydance Support
11 Posted by -Kevin N. on 14 Jul, 2012 07:16 PM
Hi Scott,
Thanks for the reply,
Truth is I don't use DC enough to warrant spending time on the phone with their IT dept. trying to resolve this.
I really posted just to let Matt know that the issue with DC is still evidently unresolved and to further confirm that the issue was not something on his end.
-Kevin N.
Support Staff 12 Posted by Scott Meehan on 14 Jul, 2012 07:48 PM
Hi Kevin,
Sorry for the confusion! My comment was to make Matt other users aware (in case they aren't already, and I know you are) that we don't have any control over FI's OFX servers and so we can't do anything when they go down.
As well, of course, thanks for providing all the useful information on this thread and other areas of the forum! I'm not sure if any of our support staff uses a Discover card, so it would have taken us more time to determine that that was the issue.
Scott Meehan
Moneydance Support
13 Posted by dubsonm on 14 Jul, 2012 08:13 PM
Thanks guys appreciate all the help!
Scott, sorry...the frustration was directed at Discover and their servers being down. Appreciate the follow up. You guys have a great weekend!
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14 Posted by anthonywarnold on 14 Jul, 2012 08:24 PM
FYI, I am having the same problem today. Have not been able to connect all day getting the error message above. I realize by the thread that it looks like a Discover server problem, but I have had very few problems connecting in the past. Discover is my primary card and I do my financing every weekend, so this a nuisance. Just thought I would let others know it isn't just them. As always, appreciate MD Support quick responses.
15 Posted by anthonywarnold on 15 Jul, 2012 02:23 PM
Problem continues today. Is there anyway anybody is aware of to get Discover's attention of the problem? Phone support people don't even understand what your trying to talk about.
16 Posted by -Kevin N. on 15 Jul, 2012 03:15 PM
Hi anthonywarnold
There is a support email address on OFXHome.com.
websupport @ discovercard . com
The OFXHome site is showing that there is some kind of failed validation problem.
http://www.ofxhome.com/index.php/institution/view/444
HTH -Kevin N.
Support Staff 17 Posted by Jessica Little on 17 Jul, 2012 12:59 PM
I looked into this a little more to see if maybe they had updated their server recently and we needed to update our database. As far as I can tell, nothing has changed as far as the connection information is concerned. The service is just down.
You may want to contact them to see if they have a timeline on when this might be fixed. If they say direct connect is working and you still have trouble connecting in Moneydance, let me know and I'll look into it again from our end.
Jessica Little
Moneydance Support
18 Posted by -Kevin N. on 17 Jul, 2012 01:18 PM
Hi Jessica,
Per the attached screenshot from OFXhome.com, this certainly appears to be an ongoing issue on Discover's end.
-Kevin N.
19 Posted by dubsonm on 17 Jul, 2012 01:19 PM
Thanks Jessica I spoke to discover yesterday and they said everything is working on their end. I sent an email last night as well but have not heard back yet. Thanks for the continued help.
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Support Staff 20 Posted by Jessica Little on 17 Jul, 2012 01:32 PM
When you talk to Discover, make sure you are clear that you're having trouble with direct connect and not web connect. I'm sure their web connect system is working fine, and they tend to assume that folks are using web connect unless you correct them.
Jessica Little
Moneydance Support
21 Posted by anthonywarnold on 17 Jul, 2012 02:24 PM
Hey everyone. Discover is aware of the issue and it appears to be their issue. I sent the error message to them via email support pretending to be a Quicken user so they couldn't use the "we don't support MD" excuse. We know it is the same interchange format. Unfortunately no ETA on fix but at least you know it is not MD or us. Discover suport sure isn't MD support!
*Thank you for your recent message regarding downloading your transactions into Quicken®. I understand your frustration with the technical difficulties you have encountered and will be happy to assist you today.
We are aware of an issue Quicken® users are having when downloading transactions, which is either causing a server error. We are continuing our efforts to resolve the problem as soon as possible. At this time, we do not have an estimated time as to when this will be resolved. I apologize for inconvenience this has caused.
You can find more information on Quicken's website using the following link:*
http://quicken.intuit.com/search/search-results.jsp?orgn=support+ho...
22 Posted by -Kevin N. on 17 Jul, 2012 06:38 PM
Hi All,
Just as an FYI, the Discover Card website allows manual downloads in QFX, OFX. XLS, CSV and QBO file formats.
HTH -Kevin N.
23 Posted by Gray B on 18 Jul, 2012 02:58 PM
Discover is still broken and I can't download the transactions manually either. Discover website says tech. difficulties.....
24 Posted by -Kevin N. on 18 Jul, 2012 03:07 PM
Hi Gray B,
I tried a manual download from the Discover Card website using Google Chrome and MSIE 9.
The download threw an error when using Google Chrome.
The download was successful using MSIE 9.
Apparently we're now dealing with a browser specific issue.
HTH -Kevin N.
25 Posted by -Kevin N. on 18 Jul, 2012 05:27 PM
Hi All,
Direct connect to DC appears to be working again.
-Kevin N.
Support Staff 26 Posted by Scott Meehan on 18 Jul, 2012 11:54 PM
Thanks for the update, Kevin N!
Scott Meehan
Moneydance Support
27 Posted by -Kevin N. on 19 Jul, 2012 04:47 PM
Hi All,
Broken again. Same 503 Service Temporarily Unavailable error.
It might be best to just manually download OFX data. One caveat is that the ability to perform manual downloads seems to be browser specific.
-Kevin N.
Support Staff 28 Posted by Scott Meehan on 19 Jul, 2012 04:55 PM
Thanks so much for keeping everyone updated on this, Kevin! Hopefully soon Discover will fix their OFX servers and keep them fixed.
Scott Meehan
Moneydance Support
29 Posted by -Kevin N. on 19 Jul, 2012 05:06 PM
Hi Scott,
When I last posted @ 12:47 it was down, it's now working again.
I'm thinking maybe we need to just give this a few days to sort out.
-Kevin N.
30 Posted by anthonywarnold on 13 Aug, 2012 04:45 PM
It appears that Discover has corrected the issue, hopefully permanently now. I have not had further issues. To all monitoring this thread, this was not a MD issue. It was a Discover issue.
Scott Meehan closed this discussion on 14 Aug, 2012 02:01 PM.